Update 4 broke Presenter

I updated to Update 4, and now the ribbon doesn't work. When I click to import audio, I get an error message and ma told to send an error report. I worked through all the steps in this document: http://www.articulate.com/support/presenter-13/unexpected-or-erratic-behavior-in-articulate-studio-13, except for repairing flash because my computer think Chrome is running even when it's not. 

I've tried doing the simple articulate repair and that didn't work. 

I've tried uninstalling the update and reinstalling an old version of presenter that I had saved on my computer and that didn't work. 

I'm running Windows 8 with Office 2013. Please help. 

12 Replies
Katie Venit

I just tried doing the complete repair on Microsoft and I got another error when I clicked on Import Audio. See the full text of the dialogue box from the image below.

"See the end of this message for details on invoking 

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

   at Articulate.Licensing.af10_Introduction.OnPaint(PaintEventArgs e)

   at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)

   at System.Windows.Forms.Control.WmPaint(Message& m)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

   at System.Windows.Forms.ContainerControl.WndProc(Message& m)

   at System.Windows.Forms.UserControl.WndProc(Message& m)

   at Articulate.Windows.Forms.BaseUserControl.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.34014 built by: FX45W81RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

----------------------------------------

Articulate.Runtime

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Runtime.DLL

----------------------------------------

Articulate

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.DLL

----------------------------------------

System.Drawing

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.33440 built by: FX45W81RTMREL

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.34239 built by: FX452RTMGDR

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

Articulate.Drawing

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Drawing.DLL

----------------------------------------

System.Windows.Forms

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.33440 built by: FX45W81RTMREL

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System.Web

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.34212 built by: FX452RTMGDR

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll

----------------------------------------

System.Core

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.33440 built by: FX45W81RTMREL

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

System.Xml

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

System.Configuration

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.33440 built by: FX45W81RTMREL

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Web.Services

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.33440 built by: FX45W81RTMREL

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll

----------------------------------------

Microsoft.GeneratedCode

    Assembly Version: 1.0.0.0

    Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

Articulate.Windows.Forms

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Windows.Forms.DLL

----------------------------------------

Articulate.Web

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Web.DLL

----------------------------------------

Articulate.Resources

    Assembly Version: 4.4.1409.422

    Win32 Version: 4.4.1409.422

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Resources.DLL

----------------------------------------

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

   

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box."

Christine Wolff

Go this error report but I think it is restored. The slide properties
opened which is more then I got all afternoon. Thank you. I will try to
make that articulate package for you and upload to the link you sent
earlier. Again, thank you.

Error report......
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance
of an object.
at Articulate.Licensing.af10

Christine Wolff

Hello Trey,

I had re-install articulate studio. When I updated there was a screen
that offered three choices, the first on was to update or something to
that effect and the second option was to re-install the product. I
removed the product and re-installed it, re-registered it and now it is
working.

Good luck,
Christine

Christine Wolff

Your welcome. 

 

One more thing, I had to do the update from Google Chrome. IE seems to be having some serious glitches. I could not update articulate even with the re-install from IE. And unfortunately everything from articulate products seems to automatically open up IE. Same if you need to upload a file to articulate, use Google Chrome. My files did not seem to get to them from the IE browser. I did it twice on IE and only had success in Google Chrome (1 try in google chrome and they had the files).