I just updated my studio product to version 8 and now my course that was created prior to the update is locked up. I cannot edit the powerpoint or any engage nor the quiz. When I choose articulate in the toolbar and attempt to edit anything the toolbar changes to picture tools formatting.
So sorry to hear this is happening, thanks for reaching out here. I would recommend first following these steps to get your Articulate tab working again.
If those don't completely resolve what you're seeing, running this repair on your software to fix this erratic behavior should get you back up and running.
Thank you for your reply. Of course I was on a deadline and had to take action immediately.
I deleted the program and reinstalled it.
Now my question is; did the reinstall include the updates or do I need to do the update for 8 again?
Cheers,
Ray Murray | Regional Training Specialist
Midwest and Gulf Coast Business Units | Save-A-Lot food stores
c: 415-377-5844 | p: 314-592-9141 | f: 866-741-0302 | e: ray.murray@savealot.com
Information contained in this email, including attachments, is intended only for the recipient and may contain confidential information. If you received this email in error, please contact the sender, and delete the email from your system.
3 Replies
Hi Ray!
So sorry to hear this is happening, thanks for reaching out here. I would recommend first following these steps to get your Articulate tab working again.
If those don't completely resolve what you're seeing, running this repair on your software to fix this erratic behavior should get you back up and running.
Let me know how it goes!
Thank you for your reply. Of course I was on a deadline and had to take action immediately.
I deleted the program and reinstalled it.
Now my question is; did the reinstall include the updates or do I need to do the update for 8 again?
Cheers,
Ray Murray | Regional Training Specialist
Midwest and Gulf Coast Business Units | Save-A-Lot food stores
c: 415-377-5844 | p: 314-592-9141 | f: 866-741-0302 | e: ray.murray@savealot.com
Information contained in this email, including attachments, is intended only for the recipient and may contain confidential information. If you received this email in error, please contact the sender, and delete the email from your system.
Hi Ray!
A new download should be the latest update :) You can check your version:
Articulate Tab > Help and Support > About Articulate Presenter
Also please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
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