Glad to hear that you got this corrected and thanks for the update.
Unfortunately, this is not something that happens every time, with every user, and is hard to track as it is usually dependent on the end users set up, etc. That being said, since we do not know the cause in your instance, it would be hard to tell you how to avoid
I've had this happen, too. I'm not sure what makes the update affect the ribbon that way, but in the past I've gone to uninstall/change programs in Programs and Features in my control panel, selected 'Change,' and clicked the 'Repair' option, and that usually resolves the problem for me. I wonder if there's a small glitch that can happen every so often when the program is updating. Not sure if you can avoid it, but it seems like it's usually an easy fix .
Hi, Jeffrey -- Thanks for your reply, and I thought I'd ask... are you still having troubles periodically, or you're all set and are not in need of assistance at the moment? Just want to be sure! :)
Hey, I THINK this issue is not currently a problem for me.
In my job, I sometimes go long periods without being able/having to use Articulate, and that happened recently (although I've got a reason to be doing it now).
But currently, no problem. If I DO run into a problem, I'll let you know.
Sounds great, Jeffrey! And I wanted to note in case you were not aware... When you reply to a forum notification via email, the details in your signature are displayed publicly here in the post. if you'd like to remove that info, all you need to do is use the EDIT button beneath your reply. :)
I don't mind if person know where I work or what my work phone/email is, but on the flip side I don't want to look like an embarrassing newbie in a public forum, right?
So I deleted it. I'll go "the long road" in the future and will type my replies online.
Anyway, no problems now and hopefully that's true for the future. I began using Replay for the first time yesterday and really enjoyed it for a specific need, primarily because it's so simple (minus the big bug about not capturing video if you record if full-screen mode--that took me a while to ferret out).
9 Replies
Actually, none of the buttons in the ribbon above seem to work (quizmaker, engage, character, video, etc.).
OK, I repaired this.
This problem seems to pop up with frequency. Is there something I can do differently during updates so I can avoid this?
Hi Jeffrey!
Glad to hear that you got this corrected and thanks for the update.
Unfortunately, this is not something that happens every time, with every user, and is hard to track as it is usually dependent on the end users set up, etc. That being said, since we do not know the cause in your instance, it would be hard to tell you how to avoid
Hi Jeffrey,
I've had this happen, too. I'm not sure what makes the update affect the ribbon that way, but in the past I've gone to uninstall/change programs in Programs and Features in my control panel, selected 'Change,' and clicked the 'Repair' option, and that usually resolves the problem for me. I wonder if there's a small glitch that can happen every so often when the program is updating. Not sure if you can avoid it, but it seems like it's usually an easy fix .
Anna, I'm two years late in replying here, but thanks for the "me too," it helps. :)
Hi, Jeffrey -- Thanks for your reply, and I thought I'd ask... are you still having troubles periodically, or you're all set and are not in need of assistance at the moment? Just want to be sure! :)
Hi.
Hey, I THINK this issue is not currently a problem for me.
In my job, I sometimes go long periods without being able/having to use Articulate, and that happened recently (although I've got a reason to be doing it now).
But currently, no problem. If I DO run into a problem, I'll let you know.
Thanks,
Jeff
Sounds great, Jeffrey! And I wanted to note in case you were not aware... When you reply to a forum notification via email, the details in your signature are displayed publicly here in the post. if you'd like to remove that info, all you need to do is use the EDIT button beneath your reply. :)
Oh, OK, thanks Christie.
I don't mind if person know where I work or what my work phone/email is, but on the flip side I don't want to look like an embarrassing newbie in a public forum, right?
So I deleted it. I'll go "the long road" in the future and will type my replies online.
Anyway, no problems now and hopefully that's true for the future. I began using Replay for the first time yesterday and really enjoyed it for a specific need, primarily because it's so simple (minus the big bug about not capturing video if you record if full-screen mode--that took me a while to ferret out).
This discussion is closed. You can start a new discussion or contact Articulate Support.