Upgrade to Articulate 360 Woes
Mar 12, 2018
I'm generally not a whiner, but is anyone else experiencing problems working with PowerPoint since upgrading to Articulate 360? I was forced to do this because Studio 13 no longer supported Microsoft Edge and since then it has been a real headache.
1. It takes forever to load "Import Audio".
2. The wavelength in "Audio Editor" is way off the slide changes so it is impossible to edit - I have to switch to a third party editor.
3. Square annotations are not the same size when previewing or uploading to LMS systems. I've attached an example of how the squares look in PowerPoint and how they look when converted to an LMS system.
4. Other annotations move off the line or sentence they were intended to highlight.
5. The whole system is very sluggish and PowerPoint often crashes when going back and forth from the slide show to Articulate.
I'm have to stay with Articulate because I am in the middle of a series of lessons for a client but if anyone has any suggestions, I'll do anything to make this program work better!
Jack
9 Replies
Yes, you arent alone. There are some major bugs that still need to be worked around. For things like tables and other annotations that require precise placement, we have resorted to replacing the objects with an image file inserted instead. Having an image instead of the individual pieces keeps spacing correct. Definitely annoying.
Hey Jack,
Sorry that you're running into performance issues.
You mention that you were attaching an example, but I'm not seeing that and it would certainly be helpful in taking a look at what you are experiencing.
You can share your Articulate Package right here in the forum thread via the 'Add Attachment' button in the reply window.
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Thanks Jack - I see your images and those are helpful, but as Leslie mentioned we'd also want to take a look at the Presenter package to see how this appears on our end as well. If you're unable to share that in the public forum can you upload to our Support team here?
Things are getting worse. In addition to the issues I have, I get an error message when I try to publish to LMS. It publishes to Articulate Online fine, but not LMS. Also, I get another error message when I try to upload my PowerPoint to you.
Hi Jack,
Thanks for trying to upload the Powerpoint, but we'll need the Articulate Package, not just the PPTX file. Since you've run into a few other errors too, I'm going to open a Support case for you. That'll be the best option to resolve all these at once. Keep your eye out for an email from Support@articulate.com.
Sound good. Would you please do me a favor and delete my PowerPoint
package. I don’t want it just hanging out there thanks. Jack
I can delete your post as a whole, but I can't delete the individual items you have attached. It's something you can do by clicking Edit below your responses when you visit this page.
Here it is 2 years later and I'm getting a similar error when trying to upgrade to 360. I had to open a case with support. We have a ton of courses that we built that were dependent upon FLASH at the time. Now we need to eliminate flash and are trying to upgrade but have had multiple failures.
Hey Mick,
I appreciate you contacting the support team as well. I can see that you're already working directly with Angelo.
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