Upgrading from 09 to 13 - taking a very long time

Oct 10, 2013

I have filled out the form to upgrade from Articulate Studio 09 to Articulate Studio 13 (http://www.articulate.com/store/promo_upgrade.php). I submitted the form at 12:02 but it is now 13:56 and the submit button is still displaying the loading/processing animation. I attempted to re-enter my information in another browser window but it would not accept the serial number as they had already been used in the first request.

Can you tell me what the problem is and if my request is actually being processed?

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