Urgent: Articulate Presenter freezes after...everything

Mar 14, 2014

Greg Atkinson
By Greg Atkinson

Hi Articulate,

I'm looking for support with an issue that I've noticed since upgrading to Presenter 13.  Every single time I click on an Articulate dialogue box the program freezes, and I have to forcibly close it.


I've created a short video that outlines my operating environment, it demonstrates the issue and my workaround (which is to close Articulate.Presenter.exe within the task manager).

https://www.youtube.com/watch?v=KIqlHyh3cCk&hd=1

This is a fairly substantial problem - I've been using Presenter since 2007 and to be honest I've never experienced an issue like this.  Please advise on what steps I can take to make Presenter 13 functional without the need for CTRL+ALT+DEL.

If anyone else in the community can suggest a resolution we would more than welcome it.  I would be happy to provide additional details for troubleshooting.

**Note: The only other PPT add-in is Adobe Acrobat (as you can see in the video)**

3 Replies
Greg Atkinson
10 years ago03/14/14 at 2:03 pm (UTC)

Hi Leslie,


Unfortunately that didn't seem to work. UAC was disabled before I even installed Office (it's one of the first things I turn off in Windows).

I've repaired, uninstalled and reinstalled:

  • Microsoft Office
  • Articulate Presenter 13
  • Adobe Flash for Internet Explorer

Additionally, I've run that batch file while Presenter was uninstalled, and I've verified that the .net framework is up-to-date.  Articulate has now wasted my entire afternoon with what feels like a guesswork solution, the software equivalent of "did you try rebooting." What else can you suggest?


Best,

-Greg

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