Urgent - Audio files not transferring

Oct 17, 2012

Hi, I sent my course to a third party to narrate, when they sent it back to me, the audio files are missing.  They can see the audio files on their end, but when I unzip/open/save the project to my pc, they're gone....do you know what could be happening?

1 Reply
Justin Grenier

Good Morning Stephanie, and welcome to Heroes!

This is an excellent article on the most common causes of lost or missing audio in Presenter '09.  Since you are exchanging files with a third party, I would tend to focus in on the "You have moved or renamed your PowerPoint file" and "Your PowerPoint file or PPTA file is 'Hidden'" sections of the article, although the "There is an -old.ppta file in the same folder where your presentation is stored" section could also be applicable.

Also, it probably goes without saying that you must be exchanging both your .ppt file and your .ppta file with the third party.

Please let us know if you need anything else.  Thanks!

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