Variable performance causality: Lags on PC but not Mac?
Apr 17, 2012
Variable performance: Causality of lags on PC but not Mac?
Hello Heroes,
We're having an issue with our new course. The series is on spinal cord injuries and this course is on sexuality.
The course is content heavy with lots of custom flash and video
presenters. But the problem at hand is that the course plays well on
Macs (all the bullet points fade in on timed animation cues) but not
well on PCs. We've tested browsers such as FireFox, Safari, Chrome and Internet
Explorer between both platforms... each time it seems the Mac browsers
favor performance and the cues come in/out on time.
On the PC, the video presenters play well enough but the bullet points
and graphic elements (illustrated icons and photographs) lag. Depending
on the length of the slide the lag can become considerable.... in a
three minute slide the cued elements lag 30 seconds behind!
I've researched around the forums and have found very relevant info.
Such as this 101 article on improving download speeds, where it suggests
preloaders and reducing file sizes:
http://www.articulate.com/blog/articulate-101-how-to-improve-download-time-for-your-presenter-course/
This course is currently about 500MB.
Another thread with some pointers I've found suggested another options
like setting the load slide SWF to 0, and custom preloaders.
http://www.articulate.com/forums/articulate-presenter/7283-delay-loading-flash-content-slides-lms.html
That's all well and good and these are great starting points. However my
hunch is that, based on close observation of the performance issues on
PC operating systems (tested in XP and Windows 7) is that there isn't
enough "juice" to run the bullet points. The presenter video plays fine, it
generally doesn't lag when loaded. But I can almost hear a Model-T sputtering inside the
browser as it tries to churn out each bullet point on cue. The course
has all (onPrev) animation cues set to a fade of "1 second".
Can we change the settings so that the
Powerpoint elements get greater priority? Does AP favor swfs and flvs before the nested Powerpoint elements? This could also be a Mac vs.
PC issue. What is the reason that these browsers seem to work both ways?
We've been at this project for a while...we've completed five courses
already and they've tested reasonably well, this is the first of our new
batch of courses, however and the video files are larger.
The same phenomenon occurred while using Parallels on the laptop
that we're building the courses on... the native Mac side was fine and
the PC side couldn't handle the cues.
Can anyone provide feedback?
Advice on tackling the issue is appreciated. If you can spare the couple
of minutes, please check out the live beta presentation:
http://www.sci-u.ca/sexuality/player.html
Click in Section 3.1 to find the slide, "Relationships and Role
Changes". Let the slide load, then play it straight through without
stopping so that the icons and images paint up as well as the bullet
points in cue with the presenter.
Please share you results, I'd like to know how the slide presented itself (did the bullet points
match?) as well as what kind of computer you're on (laptop or tower/PC
or MAC) and what kind of browser you are running.
Gratitude for any assistance you can offer,
Bling2
6 Replies
Hello and welcome to Heroes! I would suggest you send us your project files so we can take a closer look.
Hi there,
Just curious to know if the below suggested solution did the trick for you:
"Regarding your Flash videos, please make sure that you are following the best practices for Flash files that are used in Presenter '09. In particular, please see the sections on File dimension and Size.
http://www.articulate.com/support/presenter09/kb/?p=76
On the older Windows XP computers, please do the following to see if it resolves the issue you are experiencing:
1) Upgrade Adobe Flash Player here: http://www.adobe.com/go/getflash
2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.
4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run.
5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.
Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"
Windows XP:
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects"
6) Close all browser windows for the changes to take effect, and then test your content again."
Thanks!
Justin and Pete:
Thank you for the welcomes and suggestions! We are nearly finishing running an exhaustive battery of tests and screen recordings. We'll have the results to share soon.
Thanks for the assistance!
Sounds good, Bling! Keep us posted.
Sorry for the delay... looks like we have the problem resolved.
It was a combination of ensuring our custom flash swfs were published at AP's preferred version of 6.0.79 and publishing all the presenter videos at 234px that ensured there was enough juice on the PC side browsers to display the fades in sync with the timings.
Cheers and thanks!
Bling
Nice! Glad to hear it, Bling. Thanks for checking in with what resolved it!