Video bogging down courses?

We just launched our new onboarding out to the entire company and some of the courses (all articulate) are getting hung up in weird places; mainly quiz sections. The courses do contain large chunks of video; however, the main problems seem to be when folks get to a quiz section... I know this is possibly an articulate flash issue but do you have any thoughts on why this may be happening? 

3 Replies
Christine Hendrickson

Hi Samuel. Welcome to the community!

Without seeing the course or the files, it's difficult to say. If it's primarily hanging up on quizzes, it may very well be an issue with Flash. You may want to confirm that the users are running the most recent release of Flash. 

If you'd like, we'd be happy to take a look at what's happening. Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

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