4 Replies
Christine Hendrickson

Hi Hanna,

Here's the image you shared:

I can't really tell what that is - I believe it's an embedded video control, but I'm not entirely certain. Can you tell us what type of video that is? It doesn't look like YouTube or the static player for an inserted video. I'm also not sure if this is through the Articulate Mobile Player (Flash), or Safari (HTML5).

If you could provide a little more detail on what this object is and how you're viewing on the iPad, that would be great :)


Patrick Maloney

Good afternoon Christine,

In following on Hanna's request, the video is a MP4 file inserted from within Articulate as "Add slide video from file...".

It seems that Articulate automatically insert a SWF container file to the document probably with the expectations to meet non HTML5 compliant browsers. 

In right-clicking on the video itself, Properties can be modified, which I have done for MENU (from True to False). Regardless to that, once published and played on an iPad 32G, the video controls are showing, including the Expand to Full Screen control indicated in Hanna screenshot. As you can see below, the AllowFullScreen property is FALSE which bare no effect on the iPad rendering.

Any thought on how to prevent this from being displayed? Merci!

Christine Hendrickson

Hi Patrick,

When you insert an MP4 video, it should remain an MP4. Storyline will convert other content to this file type, which is why I'm having a difficult time following this. 

SWF files are not supported in the Articulate Mobile Player app for iPad
SWF files are not supported in the HTML5 player.

Here's how Storyline encodes movies you insert into your courses, based on the file format of the videos and the publishing options you choose:

* For a list of supported video file formats, click here.

On top of this, I don't believe it's possible to use the menu in an inserted video to view it as full screen on the iPad. However, it may be due to the format of the video. Does is play properly in the slide? 

Also, if you're wanting to enlarge the video, it may be easier to do so with a layer. You could remove the menu you've enabled and provide a custom "expand" button. Then have the button open a layer or even a lightbox with a larger version of the video. I'm not sure if this will work for you, but I thought I'd share the suggestion just in case. 


Patrick Maloney

Hello Christine!

Oh la la! We're far from achieving our goal!

The real problem lays in how Safari on the iPad is "adding video controls" to the video (MP4) while Google Chrome and IExplore are not when the same video is played in the LMS / web browser. 

Safari is the culprit here... I'd like to plead the fifth amendment...

Hopefully, the newer iPad releases will have addressed some of the discrepancies we've identified from our end. Yes, there are other issues related to playing our content on the iPad which are just uncanny...