Video clip filename appears on screen!?

Nov 07, 2013

(Articulate Presenter 09) I have several video clips which I have successfully imported in several locations in my presentation.  However, just before the clips start playing, the filename of the clip appears in black type onscreen.  The larger-(screen) sized clips then cover the type, but for the smaller-sized clips, the type is only partially covered, remaining partially visible.

What's going on, and how do I fix it???

John L.

3 Replies
Ashley Terwilliger-Pollard

Hi John,

Could you tell us a bit more about how you're inserting your videos (file types, video from website or file, etc.) as I have not seen or heard this behavior before. Also, does this happen with every video you insert or is it a recent development? You may want to start by conducting a repair of Presenter and double check that you're working with local project files. After you conduct the repair, I'd try to insert the videos into a new Presenter file to see if the behavior continues, and if so I'd ask you to create a Presenter package and share your files with us here. 

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