Video disappears during and after preview

Hi all

Further to my last post re video issues. I have recorded a screnr file to demonstrate the issue. Here is the link: https://player.vimeo.com/video/170874633

Thanks again

Hi Michael,

First off, I'm sorry the video isn't playing for you. There are a couple things you can try that often fix a non-playing flv/swf.

1. Can you try updating your Adobe Flash player? It's possible your version is a little older.

2. Try saving your file with a new name that doesn't include the parenthesis "( )".  There's a possibility those characters are affecting the playback.

Here's the knowledge base article with some more info: http://www.articulate.com/support/presenter09/kb/?p=2203

Hi David and thanks for responding

My flash player was up to date but also just installed it again to be sure. Unfortunately this has not resolved the issue. Also, I have ensured that there are no "()" or any other characters in the file name that shouldn't be there as per the link you sent. The issue is still persistent. It isn't that the video isn't playing but rather that the video isn't there at all...and it disappears from the PPT slide as well once I close the preview. I used screnr so you can see what is going on if that helps. The link to the video is: https://player.vimeo.com/video/170874633

Thanks again

Hi Michael - Good to hear about the Flash player. Regarding the special characters, can you also ensure there aren't any parenthesis in your PowerPoint file? It looks like "(PRT)" could be the culprit.

Oh and just to verify, are you working from your local C drive and not an external hard drive? External drives can also cause issues with published playback.

David

Thanks David

Yes I am working from my c drive and although you see the PPT file name including the "()", the same thing happens when I run a test file with the name "videotest".

Any other thoughts would be appreciated. Do you think it is worth resinstalling Articulate . That seems to have resolved issues in the past? Seems a bit drastic, but if you think it's worth trying let me know.

Thanks again

Michael

Thanks again Michael. Have you tried any other video files? mp4? .swf? another flv?

I'm happy to take a look at it on my computer. If you like, you can email it to me at: danderson@articulate .com and I'll check it out.

Thanks David. Yes I have tried all file formats and the same happens. Iwill create a small PPT file and send that and a video through so you can try it.

Thanks

Michael

Hi Michael,

Okay, it looks like something's going on with the Slide Layout you're using. Try applying a blank layout and you'll see your video works plays as expected.

If the slide layout you're using is part of your company's default layouts, I'd suggest going back and recreating it one place holder at a time, or creating a new layout just for full screen video files.

Thank you!!! I was having the same problem & never would have guessed the slide layout could be the culprit! This worked!