Video disssapears

Hi John. Welcome to E-Learning Heroes!

Are you able to publish the presentation and test it on a web server and LMS to see if the video will play?

Thanks for your reply --

The presentation publishes and plays locally succesfully, only without the video. Let me clarify -- when I come back to the PowerPoint from the preview or the published presentation (where there was no video), the video placeholder in the slide is GONE as well.  If I insert the video, save and quit PowerPoint, then re-open, the placeholder is there.  As soon as I try to preview or publish, the placeholder disappears. So, it seems as if the act of previewing/publishing is deleting it somehow.

I tried the links you included, but did not see a way to send you the Presenter Package as you suggested.  I assume you did not mean to attach it here... Can you clarify?

Thanks for your help.

John,

Thanks for getting back to me. I think I understand what's going on now. That is really odd behavior, indeed. Just curious, do you have any other videos you can try this with? If so, can you try to recreate this in a new, blank presentation and see if you have the same results?

The Presenter Package can be created and attached to the second page of the support case in the links I sent. However, I'd like to know if you can recreate this, first. 

Thanks!

Tried with another video in same PowerPoint - same result.

Tried another video in a new (3 slide, no graphics) PowerPoint -- worked fine!  Then tried the original video in the new PowerPoint, again, worked fine!  So, I guess there's a problem in the PowerPoint file... any ideas what?  Or how to transfer content without having to rebuild entire presentation from scratch?

I will try sending a package...

Thanks again.

P.S. -- There does not seem to be a "second page" on the link you sent me.  If you send me your email privately, can I send the package to you directly? My email is my last name at mnrorg.

...so, I was thinking (admittedly, sometimes a dangerous course of action), and thought I'd try, before rebuilding the entire presentation, to just rebuild the offending page.  I inserted several blank slides, and in the middle one, rebuild the video slide from scratch, including inserting the video.  I then deleted the "bad" video slide, and the extra blank slides. NOW it works.

This presentation had been created by someone else, for classroom use, and I received it with instructions to "Articulate-ize" it for use on our LMS.  The videos had originally been inserted the regular PowerPoint way (Insert ribbon - Video button).  I HAD deleted them, located the original videos, and then re-inserted them (Articulate ribbon - Flash Movie button), on the same slide.  Could this have been the source of the problem?

Good morning John!

I apologize for the delay. I'm very happy to hear you were able to get this working. Yes, it sounds like adding it through PowerPoint itself was the issue. It sounds like PowerPoint was still referring to the file with the method that was originally used to insert the videos, even though they were deleted from the slide. It's a little like inserting an image, making changes to that image outside of PowerPoint and then pulling from the same file name. Sometimes, it won't update properly, because PowerPoint still sees that image as the same one - it won't fully update the changes. I hope that makes sense

I hope you had a great weekend, John! Let me know if you have any questions.

Thanks!