3 Replies
Christine Hendrickson

Hi there Bethany,

First, are you working with local audio files?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.¬†
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If that doesn't help, are you able to share the original file with us? We'd be happy to take a look and see if we can provide some suggestions for converting the MP4 to Flash. 

Thanks!