Video encoder question

I created a video (of me talking) and I've tried several variations of publishing settings, however, the output always has the audio and the video VERY out of sync. Has anyone else done real/live talking heads videos and published using Encoder and had the audio/video close to synchronized? I'm looking for the optimal settings for this - thanks!

12 Replies
Tom Kuhlmann

Sounds like a codec related problem. Can you install the MainConcept decoder and see if this will help? :

  1. Close Video Encoder.
  2. Download and install MainConcept Showcase (32bit) from the following link: MainConcept: Download
  3. Open Video Encoder and re-import the MPEG video.
  4. Publish.

Let me know if this syncs your audio with the video.

TopDog Learning Group, LLC

OK ... having slightly similar issue but alas no "Encoder" subcategory under "Products" so I'm coming here ... hope someone can help.

GOAL: Take my .MOV file and convert to Flash (via Encoder) in order to pull into an Articulate Presenter WBT. Here's what I did:

  • Took the original .MOV file into Encoder and when I play it: no sound. Rats. 
  • Tried again: took original .MOV file into Handbreak ... converted to .M4V (trying both codec MPEG-4 and H.264 (x264). Took both into Encoder and then play (audio and video) fantastically. 
  • Publish each one using pre-set "Large" Setting and no joy: video is spiffy but audio is gone.
  • Tried adjusting the audio settings under the "Custom" section and nothing improves the situation: talking head is still silent.
  • Tried taking original .MOV file in Handbreak and republishing as .MVK format (the only other option aside from .MV4) but Encoder doesn't take this.
  • I downloaded every codec I could find via other posts on the "old" site noting stuff at (although the MainConcept Showcase Tom recommends I could not find on that link).

I'm at a loss here ... any tips or suggestions are VERY VERY appreciate!!

TopDog Learning Group, LLC

Hey Brian .. thanks for replying. While iMovie exports in MPEG format, Articulate gave me a warning, "file_name uses a video codec that may not be supports or play in the Flash Player." Sure enough it does not, thus my fun time at all the conversions. Standard export from iMovie defaults to an .MV4 format, which doesn't work, ether.

The only work-aroudn I can figure out is to get the source file into AVI format (which, for some reason works find in Encoder). It's like a 3-step process (and additional software I had to buy) but it got it done but not as cleanly as I'd have hoped.

Justin Wilcox

Articulate does support movies created in iMovie that are saved as MP4 files provided they are using the H.264 codec. I just tested and it worked fine. I would make sure you are using the latest version of Studio '09 which is Update 8. You can get that here:

Here's a screencast of my export settings:

Ginny Richardson

My video files after I format them in Articulate Encoder are all choppy and out of sync. They never used to be that way and now they are.  These are large files and I'm trying to compress them with video encoder.  What settings now will I need to used to make these not look like a bad Japanese movie..(no offense to Japan).

Jennifer Perena


I am having the same problem as the original problem noted by Tess (trying to convert a .mov file to a .swf file, but it won't play in the Video Encoder; with codecs installed, it plays, but video and audio are out of sync).

I have done the following to try to resolve this issue, to no avail:

  1. Downloaded the K-Lite suite of codecs (Basic; then uninstalled, then did Full; then uninstalled); this is the one that appeared when I clicked to get more information about codecs in the Articulate Video Encoder (using the link under the error message at the bottom of the screen) - each time I installed the codec, the .mov file I was trying to convert would play in the Video Encoder, but the audio and video were out of sync;
  2. Downloaded the Windows 7 codecs from the site (recommended by our internal IS dept) - this had the same results as step 1 above: the .mov file would play after the codec was installed, but audio and video still out of sync; this was uninstalled;
  3. Went to the MainConcept: Download link provided by Tom in the articles above, but cannot find the 'MainConcept Showcase' download/link; I have searched the site but am not sure where this is located.

I also just opened a case with Articulate support (#00230957) since this article thread doesn't seem to have a resolution (at least Tess is not acknowledging that her issue is resolved). But I'm hoping for a quicker response.

Could it be that there's a newer version of Articulate that I need in order for this to work? Or if there a recommended file format to use as a starting point? (I'm using a Kodak Play Sport camera to record, and when I download, the videos appear as .mov files).

Thank you,