Video encoder question

Could be a codec issue.

Did you record the video using a different application? If yes, what is the format of this video you are importing in Articulate Video Encoder?

Sorry, yes, I recorded with a video recorder - it is currently in mpeg-2 format

Sounds like a codec related problem. Can you install the MainConcept decoder and see if this will help? :

1. Close Video Encoder.
2. Download and install MainConcept Showcase (32bit) from the following link: MainConcept: Download
3. Open Video Encoder and re-import the MPEG video.
4. Publish.

Let me know if this syncs your audio with the video.

OK ... having slightly similar issue but alas no "Encoder" subcategory under "Products" so I'm coming here ... hope someone can help.

GOAL: Take my .MOV file and convert to Flash (via Encoder) in order to pull into an Articulate Presenter WBT. Here's what I did:

• Took the original .MOV file into Encoder and when I play it: no sound. Rats. 
• Tried again: took original .MOV file into Handbreak ... converted to .M4V (trying both codec MPEG-4 and H.264 (x264). Took both into Encoder and then play (audio and video) fantastically. 
• Publish each one using pre-set "Large" Setting and no joy: video is spiffy but audio is gone.
• Tried adjusting the audio settings under the "Custom" section and nothing improves the situation: talking head is still silent.
• Tried taking original .MOV file in Handbreak and republishing as .MVK format (the only other option aside from .MV4) but Encoder doesn't take this.
• I downloaded every codec I could find via other posts on the "old" site noting stuff at http://www.free-codecs.com/download/3ivx.htm (although the MainConcept Showcase Tom recommends I could not find on that link).

I'm at a loss here ... any tips or suggestions are VERY VERY appreciate!!

Hi Steve,

The Articulate software is compatible with MP4 files that are encoded with the H.264 codec.  Have you tried importing the MP4 file directly into your Articulate project or is there a specific reason you're wanting to use FLV files instead?

Hey Brian .. thanks for replying. While iMovie exports in MPEG format, Articulate gave me a warning, "file_name uses a video codec that may not be supports or play in the Flash Player." Sure enough it does not, thus my fun time at all the conversions. Standard export from iMovie defaults to an .MV4 format, which doesn't work, ether.

The only work-aroudn I can figure out is to get the source file into AVI format (which, for some reason works find in Encoder). It's like a 3-step process (and additional software I had to buy) but it got it done but not as cleanly as I'd have hoped.

Articulate does support movies created in iMovie that are saved as MP4 files provided they are using the H.264 codec. I just tested and it worked fine. I would make sure you are using the latest version of Studio '09 which is Update 8. You can get that here:

http://www.articulate.com/downloads/freetrial-step1.aspx

Here's a screencast of my export settings:

https://player.vimeo.com/video/149033866

My video files after I format them in Articulate Encoder are all choppy and out of sync. They never used to be that way and now they are.  These are large files and I'm trying to compress them with video encoder.  What settings now will I need to used to make these not look like a bad Japanese movie..(no offense to Japan).

I would take a look at this FLV bitrate calculator which should help you figure out the appropriate settings:

http://www.adobe.com/devnet/flash/apps/flv_bitrate_calculator.html

Hello,

I am having the same problem as the original problem noted by Tess (trying to convert a .mov file to a .swf file, but it won't play in the Video Encoder; with codecs installed, it plays, but video and audio are out of sync).

I have done the following to try to resolve this issue, to no avail:

1. Downloaded the K-Lite suite of codecs (Basic; then uninstalled, then did Full; then uninstalled); this is the one that appeared when I clicked to get more information about codecs in the Articulate Video Encoder (using the link under the error message at the bottom of the screen) - each time I installed the codec, the .mov file I was trying to convert would play in the Video Encoder, but the audio and video were out of sync;
2. Downloaded the Windows 7 codecs from the Shark007.net site (recommended by our internal IS dept) - this had the same results as step 1 above: the .mov file would play after the codec was installed, but audio and video still out of sync; this was uninstalled;
3. Went to the MainConcept: Download link provided by Tom in the articles above, but cannot find the 'MainConcept Showcase' download/link; I have searched the site but am not sure where this is located.

I also just opened a case with Articulate support (#00230957) since this article thread doesn't seem to have a resolution (at least Tess is not acknowledging that her issue is resolved). But I'm hoping for a quicker response.

Could it be that there's a newer version of Articulate that I need in order for this to work? Or if there a recommended file format to use as a starting point? (I'm using a Kodak Play Sport camera to record, and when I download, the videos appear as .mov files).

Thank you,

Jen

Hi Jennifer and welcome to Heroes! To help troubleshoot your issue, can you send us your movie file? You can do that here:

http://upload.articulate.com