Video Files Not Working after PPT is Saved

Oct 30, 2013

I have the '09 suite, and also just downloaded the demo of '13. With both versions, I have an issue with video files. If I insert flash (or video in '13), everything seems to play fine when previewed. But once I save the file, and then open it again, the video does not play. It is just frozen sort of. 

All files are on my desktop, in the same folder. I think I have done all of the obvious things it might be--all in same folder, no long file names,etc. 

If I delete the video file, then re-insert it, it again plays fine when previewed, or even published. But once I save it, the next time I open it it doesn't work again.

Any ideas? Really want a solution to this.



13 Replies
Brian Nalley

So, still no solution to this. I did notice that the Flash files dont dissapear, they just no longer play after the file is saved. EVERY FLV or video file I insert in any presentation is doing this now. It plays fine in preview, and when published initially. But once I save the PPT file and reopen it, the video just sits on the opening frame.


Ashley Terwilliger-Pollard

Hi Brian,

Thanks for sharing the additional information here. One idea to start with, is to conduct a repair of your Studio software and the supporting Microsoft software (in case it is PPT specifically). 

Additionally, you mention that it's ok when you publish - but then you go back to the original PPT file and you have difficulty with it? Are you unable to use the version you published?

If you're still having difficulty after conducting the repair, can you create a Presenter package and share it with us here? 

David Thornton

Hi Guys

Was there a recommended fix for this as I am running PPT2013 and Presenter 13 and have the exact same issues.

Plays fine in preview and when published, but close PPT and re-open and although Flash video image still is visible there is no Presenter video displayed when previewed or published.

It is a really annoying bug that can potentially cause me so much extra work in building an E-Learning course with potentially 80/90 presenter videos.

Ashley Terwilliger-Pollard

Hi David,

I don't see where Brian shared his files with us to take a look, nor do I see other reports of this issue. Can you confirm that you're working on files, including your video files, as described here? 

If you're still having difficulty could you share an example here with us? You'll want to package your files up as described here. 

Ashley Terwilliger-Pollard

Thanks David and I see you are working with Rowie. I can see also that she mentioned the length and file name including special characters as a possible issue - and I'd agree with that.  Have you tried inserting one of those files say from your desktop without any special characters and than seeing how it appears when you try to access it later? 

You'll want to check that the file paths to your projects and project files and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Also avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article.

David Thornton

Hi Ashley

That long filename is created by Articulate not me.

My File location for the files are: C:\Users\DevPC\Desktop\e-PRINCE2 Course
Sections\2. B PRINCE2 Process Model@\Sections\Unit 1 - Four Levels of
Management - Sup Slide 1\Articulate & PPT Files(File Name)

It seems Articulate creates a hidden Project file which generates that long
name in the image.

All my Original files are in their original locations. However the hidden
projects created by articulate have lots of empty folders and there are
many folders.

I have asked support the following:

As Articulate seems to be generating it's own back end hidden projects and
contains resources there, could a problem be where the PowerPoint files are
being constantly ammended without adding new videos thus Articulate
generating new back end Project files everytime ??

Support have replied with:
*"Thanks for the clarification. The behavior that you are experiencing is
unusual. Articulate Presenter should access directly the video file from
the source folder. What is the exact version of your Articulate Studio? You
can check this by opening any project then click the Articulate Tab>Help
and Support>About Articulate Presenter.*"

But I can guarantee that if you look at the video properties after the
video is linked that artiulate it is using its own hidden Project resource
file location and not my source file location.

I suspect that this is where the problem is created.

Thank you for following this with me too

Kind regards


Ashley Terwilliger-Pollard

Hi David,

Thanks for the clarification - and I do see that you're continuing to work with support. I did want to point out that you mentioned the file path you're using is on your C drive, and as follows:

My File location for the files are: C:\Users\DevPC\Desktop\e-PRINCE2 Course 
Sections\2. B PRINCE2 Process Model@\Sections\Unit 1 - Four Levels of 
Management - Sup Slide 1\Articulate & PPT Files(File Name

Which does include a few special characters, so I'd look at removing those as well. I'll continue to keep an eye on your case. 

This discussion is closed. You can start a new discussion or contact Articulate Support.