I've got a video that is 640x512. It looks great outside of articulate, but looks terrible when I go to publish. It is in H.264 MPEG4 format. Are there any other necessary settings as far as frame rate or pixel shape that I can use to make this video clearer?
I'm not resizing it because I've had problems resizing inside of Articulate/Power Point in the past. I resize it in Premiere and then import to Articulate. The video is attached.
Hmm. It may just be my eyes, but the video actually looks a little blurry to me, outside of Presenter and PowerPoint.
Just out of curiosity, how are you viewing it outside of the presentation? Are you viewing it in Premier? If so, can you open the file on its own and view it in another program, like Windows Media Player? Is it still crisp there?
Actually my initial source file is 1280x1024 and is text-heavy video. Is there a method I can use to optimize this reduction and encoding for Articulate?
Also I know that the screen for Aritculate is 1024x768, but when reduce my video to that size, and then import it, it is too big for the slide in Articulate. I have to get it down to 720x540 for it to fit vertically. It seems like there is some setting that I am missing for proper Articulate video encoding. I have Articulate Video Encoder. Is there something better I can do there?
I see, so the video you posted isn't the same as the one that's not displaying properly? If you'd like us to take a look at the entire presentation, maybe we can give some suggestions for producing the best quality with the video you'd like to use.
Please create an Articulate Presenter package by following the steps in the following article:
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thank you so much Christine. I needed to get permission to share the video further. I've just created a case, but I don't see a case number, and I did not receive an email confirmation. As soon as I see that information, I'll post it here.
Thanks very much for the case number! I see that Jayem has already taken ownership of the case. He should be in contact with you soon. I'll be sure to keep an eye on the case, so I can follow up with you here on the forums.
I was just checking in on your case this morning and I see that Jayem sent you a response last night. Just wanting to check in with you to be sure you received his message. Looks like he was able to work with the video to improve the quality.
If you haven't seen the message, please first try to check your spam folder or filters with your email. If you still don't see it, I'd be happy to send the message again.
If you have received the email, and this resolved the problem, just let me know and I'll make note on your case.
If you have received it and you're still unable to see the improved quality, please respond to Jayem when you have a chance, so he can continue working with you on this.
13 Replies
Hi Julee,
How are you inserting the video? Are you using Articulate > Flash Movie, or have you inserted the video through PowerPoint?
Also, have you made any on-slide adjustments to the video (re-sizing, etc.)?
Are you able to post the MP4 file here, so I can test it?
Hi Julee!
Are you publishing the video within your course to a larger size than the original version, by any chance? That would cause some distortion.
Also, within the publish dialog, you can choose to customize and increase the publish quality. That may help.
I'm using Articulate > Flash Movie
I'm not resizing it because I've had problems resizing inside of Articulate/Power Point in the past. I resize it in Premiere and then import to Articulate. The video is attached.
This is in Presenter, not Storyline. Are these settings in Presenter 09'?
I changed the compression to "CD ROM delivery" and saw no change.
Hi Julee,
Hmm. It may just be my eyes, but the video actually looks a little blurry to me, outside of Presenter and PowerPoint.
Just out of curiosity, how are you viewing it outside of the presentation? Are you viewing it in Premier? If so, can you open the file on its own and view it in another program, like Windows Media Player? Is it still crisp there?
Actually my initial source file is 1280x1024 and is text-heavy video. Is there a method I can use to optimize this reduction and encoding for Articulate?
Also I know that the screen for Aritculate is 1024x768, but when reduce my video to that size, and then import it, it is too big for the slide in Articulate. I have to get it down to 720x540 for it to fit vertically. It seems like there is some setting that I am missing for proper Articulate video encoding. I have Articulate Video Encoder. Is there something better I can do there?
Julee,
I see, so the video you posted isn't the same as the one that's not displaying properly? If you'd like us to take a look at the entire presentation, maybe we can give some suggestions for producing the best quality with the video you'd like to use.
Please create an Articulate Presenter package by following the steps in the following article:
Send to Articulate Presenter Package
Attach the .ZIP file to the second page of the following form:
Submit a Support Case
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thank you so much Christine. I needed to get permission to share the video further. I've just created a case, but I don't see a case number, and I did not receive an email confirmation. As soon as I see that information, I'll post it here.
Ok, Just got the case number 00322232. Thanks!
Hi Julee,
Thanks very much for the case number! I see that Jayem has already taken ownership of the case. He should be in contact with you soon. I'll be sure to keep an eye on the case, so I can follow up with you here on the forums.
Thanks again!
Christine
Good morning Julee,
I was just checking in on your case this morning and I see that Jayem sent you a response last night. Just wanting to check in with you to be sure you received his message. Looks like he was able to work with the video to improve the quality.
If you haven't seen the message, please first try to check your spam folder or filters with your email. If you still don't see it, I'd be happy to send the message again.
If you have received the email, and this resolved the problem, just let me know and I'll make note on your case.
If you have received it and you're still unable to see the improved quality, please respond to Jayem when you have a chance, so he can continue working with you on this.
Thanks Julee!
Christine
This discussion is closed. You can start a new discussion or contact Articulate Support.