7 Replies
Christine Hendrickson

HI Michele,

No, you shouldn't need to publish with presenter, but you may want to publish with the encoder first, if you haven't already. 

Once the video file is published with Encoder, you should be able to see the type of video that you're using. Find the video file that's produced and insert it into presenter. 

Are these the steps you're taking? If so, you should be able to hear the audio once it's inserted into Presenter. 

If the sound still doesn't work, may be missing one of the codecs needed for this particular video format. Please follow the steps outlined in this support article.

If it still doesn't work, we'd be happy to take a look at what's happening:

Articulate Support - Submit a Support Case


Michele Israel

Hi...thx again for the response...so, I did publish on encoder...it's such a great tool...set the settings, particularly volume...inserted the video again..oh, and it's an FLV...that is what encoder creates...anyway, it runs, but still no sound...so, let me try the support article...and I will keep you posted...I really appreciate this feedback. Michele