I am importing several video files that appear fine outside of Articulate, but get horizontally squished when I import them. The ovals are supposed to be round. I've attached a picture. Any ideas?
Hi, Peter -- So sorry to hear of your troubles! May I ask if you have had a chance to take a look at this information on Adding a Video to ensure that you are using a supported format? You may also want to check out this information on troubleshooting unexpected behavior in Presenter and let us know if you find improvement.
Thanks for your follow up, Peter! Would it be possible for you to share your MP4s so I can see if I am able to reproduce the error on my end when I import them into Presenter? If you'd like to share privately, please use this form and I'll reply with my findings via email.
Hi, Peter -- I just thought I would touch base to let you know that the MP4s you share privately via case #00746276 have been received! I will do my best to check them out just as soon as possible; your patience is appreciated! :)
I also wanted to note in case you were not aware, when you reply to a forum notification via email, the details in your signature are displayed publicly in your post. If you would like to remove that information, please use the EDIT button beneath your post and remove accordingly. :)
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Hi, Peter -- So sorry to hear of your troubles! May I ask if you have had a chance to take a look at this information on Adding a Video to ensure that you are using a supported format? You may also want to check out this information on troubleshooting unexpected behavior in Presenter and let us know if you find improvement.
It's an MP4 video file and the documentation says it is supported natively. I have had no problem with other MP4 files as recently as last week.
Thanks for your follow up, Peter! Would it be possible for you to share your MP4s so I can see if I am able to reproduce the error on my end when I import them into Presenter? If you'd like to share privately, please use this form and I'll reply with my findings via email.
Hi, Peter -- I just thought I would touch base to let you know that the MP4s you share privately via case #00746276 have been received! I will do my best to check them out just as soon as possible; your patience is appreciated! :)
Thank you, Christie!
Certainly, Peter!
I also wanted to note in case you were not aware, when you reply to a forum notification via email, the details in your signature are displayed publicly in your post. If you would like to remove that information, please use the EDIT button beneath your post and remove accordingly. :)
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