Sorry to hear that you're having difficulty with your videos playing in the published output.
Curious what you mean when you say you 'link it to our LMS from a network folder that it is stored on'.
We typically advise to work and publish locally. Do you experience the same error if you upload the content to SCORM Cloud or is this issue limited to your LMS?
My mistake. I forgot to finish my sentence. These are stored in a network folder on our server.
I uploaded this course to the SCORM Cloud from the same server location and it works perfect. In my troubleshooting, I might have found the issue. Our LMS wants us to link the index_lms.html page to a content object. In order to do this, all files in the .zip package have to be extracted. When I do this, the course functions fine, but I have a feeling that once it's extracted, it may be breaking the correlation between the course and the .mp4 videos. I have an email out to our LMS expert, internally, asking if we can link the LMS to the .zip package instead of just one file within the package. This way it can find the xml manifest file.
Hi Brandon. I think you're on the right path. Typically, an LMS should be able to unpack the zipped output, find the manifest file and launch the course without you doing more than uploading the package.
This article provides some reasons why that might not happen. Keep us posted on your findings!
I have linked the .zip package to our LMS but when I click to play the course, I am getting "Page cannot be displayed" window. In the LMS, there is an area where the Start Page needs to be identified. Our LMS automatically identified the index_lms.html as the Start page. However, would it be possible that this should actually be the story.html file or a different file?
In addition, my LMS manual is saying that I should verify this start page to make sure that the format is valid. An example format that the LMS gives is:
I downloaded one of the Articulate 360 videos from the content library and I have published the module for CD as it needs to be available offline for approval. But now the video won't play. I am not allowed to make any server changes. Can anyone assist me?
I had today encoding issue with video after publish. I was checked folder story_content and I was wonder why I haven't got any video in location. After 2 hours I was turn off antyvirus and problem gone. Was some issues with encoding and saving video/audio files. Right now I can publish courses with all content.
33 Replies
Hi Brandon,
Sorry to hear that you're having difficulty with your videos playing in the published output.
Curious what you mean when you say you 'link it to our LMS from a network folder that it is stored on'.
We typically advise to work and publish locally. Do you experience the same error if you upload the content to SCORM Cloud or is this issue limited to your LMS?
My mistake. I forgot to finish my sentence. These are stored in a network folder on our server.
I uploaded this course to the SCORM Cloud from the same server location and it works perfect. In my troubleshooting, I might have found the issue. Our LMS wants us to link the index_lms.html page to a content object. In order to do this, all files in the .zip package have to be extracted. When I do this, the course functions fine, but I have a feeling that once it's extracted, it may be breaking the correlation between the course and the .mp4 videos. I have an email out to our LMS expert, internally, asking if we can link the LMS to the .zip package instead of just one file within the package. This way it can find the xml manifest file.
Could this be a possibility?
Hi Brandon. I think you're on the right path. Typically, an LMS should be able to unpack the zipped output, find the manifest file and launch the course without you doing more than uploading the package.
This article provides some reasons why that might not happen. Keep us posted on your findings!
I have linked the .zip package to our LMS but when I click to play the course, I am getting "Page cannot be displayed" window. In the LMS, there is an area where the Start Page needs to be identified. Our LMS automatically identified the index_lms.html as the Start page. However, would it be possible that this should actually be the story.html file or a different file?
In addition, my LMS manual is saying that I should verify this start page to make sure that the format is valid. An example format that the LMS gives is:
http://yourservername/cbt/content_vendor_name/start.htm
Based on the .zip package, my start page doesn't appear in this format. I also tried to make it this format, but get similar results.
Hi Brandon,
We typically recommend the index_lms.html file if your LMS requires a file to start.
Have you also reached out to your LMS team to see if they had any additional ideas or troubleshooting steps?
Yes, I have reached out but have not received communication back. I can see what they come up with.
Good day
I downloaded one of the Articulate 360 videos from the content library and I have published the module for CD as it needs to be available offline for approval. But now the video won't play. I am not allowed to make any server changes. Can anyone assist me?
Hello Glynis and welcome to E-Learning Heroes :)
Sorry to hear that your video file is not playing in your course.
Be sure that you are you extracting the zip file and then double-click the Launch_Story.exe file to launch the course.
We do have some common troubleshooting that you can check out here.
If you'd like to share the .story file you are working with, I'd be happy to take a look.
I had today encoding issue with video after publish. I was checked folder story_content and I was wonder why I haven't got any video in location. After 2 hours I was turn off antyvirus and problem gone. Was some issues with encoding and saving video/audio files. Right now I can publish courses with all content.
Best,
Simon
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