I am facing following problem. After re-inserting all the videos using Articulate video insert, I had published the file , but later when I saw the preview /replay, the videos were not working at all. The video screen is coming blank and the scroll bar simply glides without the video being played. I have also downloaded Flash abode version 16 in my laptop, thinking that may be the cause, but the problem is persisting.
Also disabled my anti-virus program for a while to eliminate that as a cause. Any advise to set this right would be appreciated. Rgds
Thank you for your prompt reply. However the purpose of creating this content in LMS was to upload it in our SAP system as an e learning module and not the web.
Besides I am not that computer savvy and do not even know how to do this.
I usually publish the content using Articulate software and later the file is uploaded in SAP system by my sub-ordinate.
Would be obliged if you advise me on LMS part which is the desired request.
You should test in the intended environment, often videos will not play locally because of security issues. You could use Articulates Tempshare to test or publish to CD and run the exe file.
Thank you for the update Sarosh and for mentioning that you are working with our support team. I see your case (00453428) and that you are working with Robert and encourage you to continue doing so.
10 Replies
sounds like you are checking locally, upload to a web server and check and all should be OK
Dear Phil
Thank you for your prompt reply. However the purpose of creating this content in LMS was to upload it in our SAP system as an e learning module and not the web.
Besides I am not that computer savvy and do not even know how to do this.
I usually publish the content using Articulate software and later the file is uploaded in SAP system by my sub-ordinate.
Would be obliged if you advise me on LMS part which is the desired request.
Thanks again.
Sarosh
You should test in the intended environment, often videos will not play locally because of security issues. You could use Articulates Tempshare to test or publish to CD and run the exe file.
Dear Phil MayorFinally I could upload the file in tempshare and the link is as under:http://s3.amazonaws.com/tempshare-stage.studio.articulate.com/prp19c6a6hd71mkl11a210d74rm14571/presentation.htmlUnfortunately the videos are still not working.
Pl check and advise.Thanks for the trouble taken.RgdsSarosh
Would you be able to share the .story file so that we can have a look?
Dear LeslieThank you for taking interest in advising a solutgion to the problem faced by me. I have uploaded the published zip file on tempshare.You will be able to see it by clicking on the link below.One more link of tempshare shared where the zip file has been uploaded http://s3.amazonaws.com/tempshare-stage.studio.articulate.com/prp19c6cap6v12pqelf1tbh1lv8107d1/presentation.html Best wishesSarosh
Ma'am The file was also uploaded in the articulate support upload page and details forwarded to one Mr Robert in your office. RgdsThanksSarosh
Thank you for the update Sarosh and for mentioning that you are working with our support team. I see your case (00453428) and that you are working with Robert and encourage you to continue doing so.
Dear Madam.
I have yet not recd any feedback on my subsequent case from Mr Robert.
Could you pl put in a word or help resolve the concern.
Rgds
Sarosh
Sent from Samsung Mobile
Hello Sarosh,
The email you sent in this morning was received, and you should be hearing from Robert shortly.
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