Videos won't play

Feb 24, 2014

I got the upgrade to '13 and I am having trouble inserting videos into a slide. 

 I am inserting the video into the slide to play when clicked, with the video controls visible.  When the video is inserted, the picture window is black.  When the slide is previewed, the picture window is black, but the movie plays when the play button is pressed. 

When the presentation is published only the video controls are visible and there is no picture window.  When the play button is pressed, nothing happens.

Same things happens when I publish with the video to play automatically.

Any suggestions as to how I can correct this?  

3 Replies
Leslie McKerchie

Hi Nick and welcome to E-Learning Heroes!

Can you give us some additional information?

What kind of video are you adding?

Where are you publishing your project?

Are you working locally and testing your published content as your learner would view it? 

If you view published Articulate Presenter content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published. Here's how.

Nick Doerfler

Hi Leslie,

Thank you for the quick response.

I was adding a .flv in the slide with video controls shown.  I’ve tried to attach it to play both automatically and when clicked, but get the same result.  

I read the information you provided at the bottom of your response.  This may be the issue.  I don’t remember this happening in ’09.  I am viewing the published content on my computer because we don’t upload directly to our LMS. 

I was able to download Dropbox even though I don't have admin rights over my work computer (which was great).  The video did work when I launched the course through Dropbox.  Thank you for the help.   

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