Voice "dissapears" in Articulate Presenter 13

Hi Dorina!

See this article for reasons audio could be missing and how to correct it.

Hi Leslie,

I followed the instructions sent but nothing worked so far. The voice
disappears although I can listen when I play it back. Once I hit "Save and
Close" the recorded voice is gone. I did upload the latest version from the
link, saved as a different name, new folder etc. looked at "hiden"..so far
nothing has worked.

Thank you,
Dorina

Hi Leslie,

I checked Engage and Articulate Reply and everything is fine. Just
Articulate Presenter have started to act "funny" as there were no issues
until yesterday.

Thank you,
Dorina

Thanks for the update Dorina. Is it just one file that is giving you trouble or Presenter in general?

Be sure that you are working locally. If it's multiple files, I would advise a repair.

If you are only having difficulty with one file, I would advise the following:

1. Open a new, blank presentation in PowerPoint.
2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
3. In the Reuse Slides panel, click the Browse button and choose Browse File.
4. Browse to your original PowerPoint file and click Open.
5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Hi Leslie,

I tried to follow the instructions sent but is not working. I just need to
be able to record new presentations.

I also opened an older presentation but the voice is no longer there. I can
not convert all the files because the voices recorded will be lost.

Can someone verify directly the settings by getting into my computer?

Thank you,
Dorina

Dorina, if you think if would be better to work with our support team, you can reach out to them directly here.

Thank you Leslie, I sent a new case.. I didn't think that something can go
wrong suddenly..quite interesting.

Dorina

Thanks Dorina :)