I am currently upgarding courses created on studio 09 to studio 13 ,
the issue that i am facing is When i preview/publish these courses they play the wrong voice files even though the correct path of the voice files are given in the older versions.
Are you hearing the wrong audio file after you've upgraded the files from 09 to '13 or after you've published any course and upload to your LMS/Web server? If it's the latter I'd look at ensuring you're uploading to those environments and then clear the cache or test it in a new incognito/private browser window to ensure you're accessing the latest version of the course.
If it's the updated versions that are having the issue - I think we'd want to take a look at the Presenter package to see how the audio files are linked in and test it out ourselves. You can upload it here using the "add attachment" button or send it along to our Support Engineers.
3 Replies
Hi Royston,
Are you hearing the wrong audio file after you've upgraded the files from 09 to '13 or after you've published any course and upload to your LMS/Web server? If it's the latter I'd look at ensuring you're uploading to those environments and then clear the cache or test it in a new incognito/private browser window to ensure you're accessing the latest version of the course.
If it's the updated versions that are having the issue - I think we'd want to take a look at the Presenter package to see how the audio files are linked in and test it out ourselves. You can upload it here using the "add attachment" button or send it along to our Support Engineers.
Hello Ashley,
I am facing this issue when I preview and even when I publish the file in studio 13.
Regards,
Royston De Souza.
Hi Royston!
Thanks for reaching out to our support team (00928073) and I see that Jonathan is assisting you.
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