Web Object not displaying after I publish the file...

Can you be a little more detailed Brian? I have the same error as Justin R: When viewing published Aticulate files, for the page I added a Web Object there is just a blank spot where the video is supposed to be.  There is no error or anything like that, just a blank spot in Firefox and a error screen in IE9.

Are you suggesting I am not able to locally view a published Articulate file with a link to a youtube video? Are you suggesting I have to publish to my LMS on the web before I am able to see this page properly? Please note, as the IE error suggests to open in a new window, I do not want the link to open in another web browser tab\page. I want to view it within this articulate environment on the same page so my learners do not get distracted from this module......

Attached are three photos; the original page with a web object added in Powerpoint, and an example of the error when this published page is displayed in both IE9 and Firefox version 3.6.18:

PPT page with Web Object

Firefox Published display:

Internet Explorer 9 Published Display:

Does anyone know exactly how to make this call to the youtube site work properly, both locally when published and when I deploy live online?

Thanks

Hi J S and welcome to Heroes,

Have you tried embedding the Youtube video by using the method described in the link below?

https://player.vimeo.com/video/204869852

JS, I figured out what was happening with the embedded video and was finally able to get it play correctly after publishing.  It has to do with the security settings for the flash player.  I was using Firefox and this is how I fixed the problem: (this is from a mac, so the menu and options may be a bit different for PC users)

1. Open and begin playing the player.html file
2. When the security message pops up, click the "settings" button, or right click on the slide and select "global settings"
3. Select "advanced" from the menu
4. Then click "trusted location settings" and then "add file"
5. Navigate to the folder containing the published articulate files and add the whole folder to the trusted file list
6. Close the menu and refresh the page

Here is a helpful link too:  http://www.articulate.com/support/kb/000699.php .  Let me know if this works for you....

Thanks for letting us know that you were able to resolve the issue.

Brian,

I have tried all of the suggestions related to this issue to no avail. I am loading and accessing all my content from our content server.

I have created a test in captivate and added it to my powerpoint/presenter file as a web object. I have tried everything, but the quiz will not display after I publish the powerpoint/presenter file.

It displays in captivate, it displays when I preview in powerpoint/presenter and I can load the captivate file to a server and just access the test, I can even preview the file after I add it as a web object using the Test link option. But as soon as I publish it and access it from the server, I get nothing.

Your assistance is appreciated!

Hi Jennifer & welcome to Heroes,

Are you using FTP to upload the content to the server?  If so, see the link below:

http://www.articulate.com/support/presenter09/kb/?p=1199

Thank you! And thank you for the quick response!  Yes, I am using FTP to upload my content.  I'll try using the Presenter upload feature suggested in the article and let you know how it goes!

Thanks again!

Jennifer

Brian,

Still nothing...frustrating!

Hi Jennifer,

The issue is probably related to the file path.  Do you have any special characters in the file path or name of the Captivate file?  Also, do you have a link that I can test on my end?

No. I am careful not to use special characters or spaces in my file/path names in both Captivate and Articulate files.

Here's a link to try:

http://adesau.com/files/scorm/NewMessageDemoUpload/player.html

I have tried other player files (that already existed on the server) and they launch fine, but mine or the ones where I have tried adding a web object do not (i haven't tried a file without a web object) maybe I should do that next....

Thanks again for your help!

Hi Jennifer,

I can't get that link to load for me.  Does that site require VPN access or a login somewhere?

No, I am able load other player files ont he server but this one does not work....

Brian,

It seems I can load the captivate index file and other articulate files but I cannot load any articulate files that I created. I created one with and one without a web object and I am unable to load either one. But, again can load articulate player files that other people created and the index.html file outputted from Captivate.

Thanks,

Jennifer

Do you think it could have something to do with the fact that I started my articulate suite as a demo then added my activiation codes later? Because I cannot view anything after I publish it even files with no web objects stored on my local PC.

Hi Jennifer,

No, the trial version and the activated versions of Articulate are exactly the same.  There's no restrictions in the trial other than once it runs out, you can no longer use the authoring tool.

To clarify, are you able to see anything when you preview?  What happens when you publish to your computer & then click on View Presentation?  

Yes, I can see everything when I preview even the web objects, but after I publish anything to the server or locally I receive blank pages.

Are you working off of a network drive?  What location on your machine are you publishing to?  Try creating a new folder on your Desktop and publishing your presentation there.  Then, try to view it again.

No, I have been publishing everything to a folder on the desktop....:(

Brian,

I just realized that when I publish a project my data folder is always empty.  I think that might be the issue. What would cause my data folder to be empty. This also happens when I publish locally and to the server.

Thanks,

Jennifer

Hi Jennifer,

Can you try clearing out your temporary files by using the method in the link below?  It's a solution that worked for a previous customer:

http://www.articulate.com/support/contact/screencast.php?screencastid=7b3ef1953daf4ac087fd28ef5d7a7a09

Thanks. I tried that as well and still experienced the same problem.  I finally uninstalled and reinstalled the suite and still no luck.

It seems not all of the files are being published - the data folder containing the necessary swf files is empty......

I don't know what else to try at this point.......

Hi Jennifer,

Would you mind submitting a support case to us so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Yes, I submitted a ticket on Friday.  It's #00242179.

Sorry I didn't tell you sooner.

Hi Jennifer,

I am having the same problem. When you get an answer could you please email me or post as I have gone and tried everything you have done also and I get blank screen also when publishing but when I preview it works.

Kind regards,

Elle