When presenter package is published, content is blank

Hi Charlie. Welcome to E-Learning Heroes!

Are you able to see the content when previewing the presentation?

How are you viewing the published content? Are you uploading it to a web server or LMS, or are you viewing it locally?

If you're viewing it locally, you may run into some problems with certain content. 

Here's some additional information about testing and properly viewing published content:

Hi Christine,

Thank you for your quick response.

The content appers correctly in preview mode.

At the moment I'm viewing the content locally. This is something I do regularly and it appears fine. I just checked and other previously published content seems to work fine.

I've uploaded to our SharePoint site and the content is still coming up blank.

Thanks,
Charlie

Hi Charlie,

Thanks for taking a look at that, I know it sound simple but sometimes it helps narrow down the issue. If you'd like, we can take a closer look at the files and see what's going on. Please include a Presenter Package, you'll be able to attach it on the second page of the form. Also, if you can, please share the details with me (you can do so in this thread, or by sending me a private message) so I can stay updated on the progress of the issue. I'll also come back and update this thread with any suggestions or solutions.

Thanks again, Charlie.

Christine

Hey Cristine,

I'm in correspondence with Jayem from your support team, but I thought I should update here also.

I've republished the content without the flash movie, and it works fine, so i'm guessing it is the flash movie causing the problem. As I metioned before the properties of the flash movie seem to point to the wrong place - 'C:\Program Files\Articulate\presenter\blank.swf', but the content is saved in a different location.

Thanks,
Charlie

I'm having a similar problem. I've published the course and it comes up fine if I go to the Open file, however the zip file only brings up a blank page that only says done at the bottom of the webpage. I need to be able to email the zip folder to my supervisor and I want to make sure it opens properly for her. This has been a constant problem for us. Can you tell me if I'm doing something wrong? Do you think it has to do with the folder's path, or do you think it would be an browser issue. All the add-ons are enabled. Neither of us have been able to view any of the zip folder on any of the computers we are using.

Thanks

Hi Karen,

Can you tell me a bit more about how you're publishing your Presenter files and your computer set up? If you're trying to view the publish content locally, you may be encountering local security restrictions. So it's best to publish and test within the intended environment. 

When I publish the course to a folder in my documents and then go to the folder and select the player I get different results doing the same thing. Sometimes after i publish a course I can open the folder and select the player file and the course will play perfectly. Other times when I have published a course and select the player file I get an empty webpage with the word Done in the left bottom corner. Nothing is worse than having the client there with you to preview the course and you only get a black screen. What am I doing wrong?

The other issue I'm having is when I send the zip folder of the published course, the emails are not going through. Should you be able to attach the zip folder that Presenter makes when publishing a course and then the receiver be able to open the zip folder and view the course the same way I am trying to view the course in the above paragraph?

Hi Karen,

You'll want to showcase and test your published files by loading them within the intended environment, as testing the published files locally you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

This article describes some ways in which you can publish and share your content. 

If you need to share your project files with another developer or transfer them to another computer:

1. Create an Articulate Presenter Package.
2. Then transfer the resulting ZIP file to another developer or another computer.
3. Fully extract the ZIP file in its new location to modify or publish the presentation.
4. If they publish the Presentation, they'll also want to test by uploading it to the intended environment. 

Was a solution ever found for this issue? I am having the same problem over 3 years later. 

MP4 added to PPT along with a quiz. Looks good in preview mode. When published for SCORM, the video and quiz are a blank white screen. Working locally.

Hi there Lindsay,

Did you upload the published output to your LMS to test it? I would also recommend testing it in SCORM Cloud, a easy and free tool for LMS testing. This will help determine if the issue lies within your LMS or the actual project file. If you are able to replicate, be sure to send the Articulate Package to us to take a peek!

Yes, I have tested it in Scorm cloud and it does not work for some reason. I have attached the file.

Hi Lindsay,

Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.  Also when you respond via email any attachments won't be posted to the E-Learning Heroes discussion page, You'll want to visit this page and use the "Add Attachment" button at the bottom of the window.

Here is the package. Let me know if you need anything else. THank you.

Hi Lindsay,

Thanks! That was just what I needed. I published it here to my Articulate Online account. I'm not sure it's the right quiz or presentation though - as there was no MP4 file in this course. Only the first slide and then a set of quiz questions. There is audio, and all that plays normally. 

Can you take a look and let me know what I'm missing? Or if it's the wrong course can you upload another course here for us? 

What you are hearing is the MP4 audio but the MP4 is showing a blank screen. So is the quiz. I have attached the output files on my end so you can see. I also attached the MP4.

Hi Lindsay,

Were you able to test the example I uploaded too? The first slide has the video and audio, but you had also mentioned quiz slides being blank - but I didn't see any videos on the quiz slides in preview either?

I did not see a package to test.

The 1st slide is a MP4 and that is showing up blank.
The second slide is a articulate quiz. That is also showing up blank!

Get Outlook for Android

Hi Lindsay,

I didn't upload the package,  I published it here to my Articulate Online account. Clicking on that link should take you to a version of the course you can view. 

Can you try that one for me? 

If that works, let's get you to repair your instance of Presenter.