but my files are not there. I get an error C:\users\name\appdata\local\temp\articulate\presenter\preview\data" can not be found. If I make the folder it disappears after closing and reopening the application.
I do not see the virtualstore directory. I see --- C:\users\name\appdata\local\temp\articulate\presenter\preview\data or this c:\Users\user\AppData\Roaming\Articulate\Presenter
That is strange. You might want to make sure the folders/files aren't hidden. Do you know the name of a template you've created? If so, you might be able to do a search in Windows Explorer for the file.
For example, I just created a template with the name "TestTemplate" - this saves as "TestTemplate.xml". To locate the file, I searched my C: drive for the file name. Mine shows up in C:\Users\Christine\AppData\Local\VirtualStore\Program Files (x86)\Articulate\Presenter\templates
You may need to check folder permissions, if you're still unable to see the files.
It looks for the C:\users\name\appdata\local\temp\articulate\presenter\preview\data and this folder get deleted when the application closes.
Right, because that is a temporary directory.
Sounds like very strange behavior. Are the files you're working on in Presenter local? That's the only thought that comes to mind. If the presentation is on any external source, maybe it's causing problems. Make sure your files are all on your local hard drive.
You might want to go ahead and submit a support case with our technical team, so we can figure out what's going on with the template files. Also, if you do open a case, please share the details with me so I can follow the progress and share the resolution in this thread.
8 Replies
Hi Jeffrey. Welcome to E-Learning Heroes!
TEMPLATES:
The default location for player templates in Windows Vista and Windows 7
COLORS:
The default location for color schemes is
The default location for color schemes in Windows Vista and Windows 7 is
Make sure you're looking in "Virtual Store" on Windows 7. The directory you listed above is for the "temp" directory.
Let me know if you have any other questions!
Thanks,
Christine
I do not see the virtualstore directory. I see --- C:\users\name\appdata\local\temp\articulate\presenter\preview\data or this c:\Users\user\AppData\Roaming\Articulate\Presenter
Hi Jeffrey,
That is strange. You might want to make sure the folders/files aren't hidden. Do you know the name of a template you've created? If so, you might be able to do a search in Windows Explorer for the file.
For example, I just created a template with the name "TestTemplate" - this saves as "TestTemplate.xml". To locate the file, I searched my C: drive for the file name. Mine shows up in C:\Users\Christine\AppData\Local\VirtualStore\Program Files (x86)\Articulate\Presenter\templates
You may need to check folder permissions, if you're still unable to see the files.
It puts it in the C:\programdata \ articulate presenter 5\ color schemes folder. But if I open it up again it hangs and doesn't fine it.
It looks for the C:\users\name\appdata\local\temp\articulate\presenter\preview\data and this folder get deleted when the application closes.
Right, because that is a temporary directory.
Sounds like very strange behavior. Are the files you're working on in Presenter local? That's the only thought that comes to mind. If the presentation is on any external source, maybe it's causing problems. Make sure your files are all on your local hard drive.
If you'd like, we can take a closer look at what's happening.
All files are local.
Thanks, Jeffrey.
You might want to go ahead and submit a support case with our technical team, so we can figure out what's going on with the template files. Also, if you do open a case, please share the details with me so I can follow the progress and share the resolution in this thread.
This discussion is closed. You can start a new discussion or contact Articulate Support.