I had an update with Articulate and ever since then, the add-in is not automatically loading on my ribbon. I know how to add it back on and have gone through the steps to ensure it's not disabled... I have to physically click to add it back on through my add-in COM Add-In menu and when I do check it off to add it in, it says load behaviour is set up as "unloaded", I would like this to be "Load at startup".
It is really annoying to have to readd it every time... Any thoughts?
Thank you for your response, not sure why you provided this though as I did state in my original post that I did go through these steps already...l must admit, a little bit more frustrating waiting nearly 24 hours for you guy's to get back to me, only to get a response that didn't address my issue...
I have already searched through previous discussions on this issue and have tried the following:
- Restarted my computer multiple times
- Restarted Power point multiple times (even tried different presentations)
- Followed the recommended steps to reenable the add in as you provided again above
- Checked for updates with Articulate
I still am having to RELOAD not reenable the add in each time I open PowerPoint when before the add in used to be on my ribbon automatically every time I started the program.
I hope this is clearer and that you can further look into this issue...
Thank you for sharing what you've tried so far! I apologize for the delay. We try to answer each question posted in the community, which means the response time varies. For those issues where you need quick help, we recommend reaching out in a support case.
It sounds like you haven't always run into this with the Articulate Tab in PowerPoint.
Thank you for the response. I did the steps to reinstall Studio 360 and the add in is still not automatically appearing on my ribbon in Power Point.
I am still having to go to my file-options-addins and manually load it. I have attached a picture which shows what happens. Note it says' unloaded and I have to manually add it.
Thanks for sharing all of the troubleshooting that you've done so far.
I've opened up a support case on your behalf and shared all of the details here so that you can work directly with one of our support engineers to get back up and running.
You should be hearing from someone soon.
For future reference, I wanted to share a couple of support links for you:
Unlimited support cases. Ask for help whenever you need it, 24 hours a day. Just submit a support case and you'll receive an answer from a real person.
As an Articulate 360 Teams member, you can also live chat with our support engineers Monday through Friday. Just click the Live Chat option on the Articulate 360 Teams support page. Full details here.
5 Replies
Hi Chantal!
I can how frustrating that would be! Let's try looking at the disabled items in Presenter 360.
Here are the steps!
Please keep me updated if this does the trick!
This post was removed by the author
Hello,
Thank you for your response, not sure why you provided this though as I did state in my original post that I did go through these steps already...l must admit, a little bit more frustrating waiting nearly 24 hours for you guy's to get back to me, only to get a response that didn't address my issue...
I have already searched through previous discussions on this issue and have tried the following:
- Restarted my computer multiple times
- Restarted Power point multiple times (even tried different presentations)
- Followed the recommended steps to reenable the add in as you provided again above
- Checked for updates with Articulate
I still am having to RELOAD not reenable the add in each time I open PowerPoint when before the add in used to be on my ribbon automatically every time I started the program.
I hope this is clearer and that you can further look into this issue...
Thank you,
Chantel
Hi Chantel!
Thank you for sharing what you've tried so far! I apologize for the delay. We try to answer each question posted in the community, which means the response time varies. For those issues where you need quick help, we recommend reaching out in a support case.
It sounds like you haven't always run into this with the Articulate Tab in PowerPoint.
Let's start with repairing Studio 360.
If that doesn't do the trick, then we can uninstall and reinstall the Articulate 360 desktop app.
Here's how to uninstall Articulate 360:
If repairing Studio 360 and uninstalling/reinstalling Articulate 360, then we'll need our Support Engineers to step in!
Thank you for the response. I did the steps to reinstall Studio 360 and the add in is still not automatically appearing on my ribbon in Power Point.
I am still having to go to my file-options-addins and manually load it. I have attached a picture which shows what happens. Note it says' unloaded and I have to manually add it.
Hi Chantel,
Thanks for sharing all of the troubleshooting that you've done so far.
I've opened up a support case on your behalf and shared all of the details here so that you can work directly with one of our support engineers to get back up and running.
You should be hearing from someone soon.
For future reference, I wanted to share a couple of support links for you:
This discussion is closed. You can start a new discussion or contact Articulate Support.