windows 7 - 64 bit issues publising in presenter

Welcome to Heroes, Chris!

Sorry to hear about the issues you're experiencing. Did you happen to install a 64-bit version of Office as well? Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version. And Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:

Thanks Peter.  I am running office 07 32-bit.  And now it appears that my quizmaker is freezing up as well, so its not just presenter.  I'm assuming all of my articulte suite is affected.  I may uninstall storyline beta for the heck of it.

-chris

Hey Chris,

Yeah, it sounds like a repair installation might be in order. Here's how: 

i've uninstalled/reinstalled about a half dozen times.  Including using revo to remove all registry items.  no luck.

OK, sorry for the trouble. Please feel free to go ahead and submit a case to us using this form:

http://upload.articulate.com/

And one of our award-winning support engineers will contact you shortly. Thanks for your patience!

Peter - I am just finding this online and you have now explained why I am having so many issues with all aspects of Articulate.  My company upgraded me to Window 7 - 64 bit.  Are there any workarounds for Prensenter '09.  I need to get another module done quickly and I am CONSTANTLY crashing or bugging out.  

Help!

Hi Bridget,

Sorry for the trouble. Articulate is compatible with the 64-bit version of Windows 7. It's Microsoft Office's 64-bit and Click to Run versions that are not supported. What issues are you experiencing specifically? If you'd like to go ahead and submit a case, describing exactly the kind of things you're experiencing, our support team will be happy to help. Thanks!

Sorry again for the frustration, Bridget. Let me know when you get a case number and I'll follow it personally. Our support team will get you back up-and-running soon

Bridget,

I had the original post on this issue and found (through much forum search) that it was due to some DVD software I had installed.  Can't remember what it was exactly (DVD decoder or burner, or something like that.) - but i uninstalled it and everything works fine now.  It had some file in it that either Articulate or windows =64 didn't like.  Hope that helps.

Thanks, Chris. Are you referring to the known issue with Corel WinDVD?

Glad to hear you've been sailing smoothly since then

Thanks, Chris.  Unfortunately I don't have a program like that.  Peter - is there by chance a known issue with Quicktime being on the computer?  I recently installed it.

Hi Bridget,

There's nothing with QuickTime, but here's how you can determine if a third-party media app is creating a conflict. 

Thanks, Peter!  Third - party app creating a conflict is not an issue.  Here is my case #:  00280001

Thanks for checking in, Bridget. Looks like Cleo has received your case and will be working with you to get everything cleared up. Thanks for being so patient

Just thought I would add the solution to this issue.  I was crashing 3 out of every 4 times that I tried to publish.  After about 4 weeks of troubleshooting between Articulate Support and our desktop team - we finally figured out that it was a sound driver on my Dell Windows 7 machine.  Apparently there is a known issue with some Dell drivers.  While the driver I had IS compatible with Articulate, somehow it was interferring.  When Tim from our team, uninstalled and reinstalled this driver - Articulate started working just like it should - like a charm! 

Thanks to Peter and especially Cleo from Articulate Support.  This discovery was a VERY LONG, arduous process and she kept digging!

That's great news! Really glad to hear it's finally resolved, and thanks for updating us