Word Attachment not found on server - PDFs open OK
Hi. My client just recently encountered this error twice, on two different courses (image attached). They've never had an issue with attachments in a native format, such as Word. Now they receive the attached message that the "file was not found on the server." The PDF attachments open fine from both courses. I don't know what type of LMS they are using; the details in the error message may tell you about it.
Also, I FTP the course files to them via FileZilla. I understand that xml files can be corrupted if the FTP uses ASCII instead of Binary language. (FileZilla did, and I have recently changed the setting to Binary.)
Are there any xml files in a published course that help attachments open correctly? I wonder if my current issue is caused by some corrupted xml files. Other ideas? Thanks! -Jill