Word Attachment not found on server - PDFs open OK

Hi. My client just recently encountered this error twice, on two different courses (image attached). They've never had an issue with attachments in a native format, such as Word. Now they receive the attached message that the "file was not found on the server." The PDF attachments open fine from both courses. I don't know what type of LMS they are using; the details in the error message may tell you about it.

Also, I FTP the course files to them via FileZilla.  I understand that xml files can be corrupted if the FTP uses ASCII instead of Binary language. (FileZilla did, and I have recently changed the setting to Binary.)

Are there any xml files in a published course that help attachments open correctly? I wonder if my current issue is caused by some corrupted xml files. Other ideas? Thanks! -Jill

6 Replies
Steve Flowers

Sure, the MIME types let the server know what type of file you're serving up to the browser client. The reason I ask, many times .doc will be set as a MIME type and serves up fine while docx is a newer file type and may not be configured. Saving as a .doc can get around the MIME issue.  If the .doc and .xls don't open the MIME type could be unconfigured for those, but that would be really unusual.

Steve

Jill Freeman

Hi, all. I still hope someone can determine what might be causing this issue. The client has changed nothing on their end, and I have changed nothing in my process or on my computer.

Also, are there any xml files in a published course that help attachments open correctly? If this is the case, perhaps my current issue is caused by some corrupted xml files from FTP'ing as ASCII (see my original post).

Thanks.