Recently installed Presenter 13 refuses to work when trying to add a quiz or an engage section.
According to your support the problem is normally related to earlier versions of Presenter and file association but this is an entirely new project file on a new folder with a unique name on a brand new computer with Presenter 13 correctly installed. When I´m trying to open either Quiz or engage from the top menu in Powerpoint it normally promts me to save the project and a ".ppta"-file is created. This time it goes straight to the error message mentioned in the title.
I´ve tried upgrading to version 5 according to your workaround and I´ve tried to reinstall Studio 13 via the install file but this doesn´t help. My project is stored on the C: drive. What could I, should I do?
You may want to take a look a the information listed here. you mentioned that you did a reinstall, but have you preformed a full repair? You can follow the instructions here for how to do this.
I have been having the same issue, but only with one particular presentation. I have looked at the information in the topic linked above, but this project doesn't fit any of that criteria. In fact, there is no project file associated with the presentation. I have even tried saving it to a new directory (on my C: drive) and still have the same error. The filename and directory path also meet this this criteria. I finally copied all of the slides to a completely new presentation and that seemed to have worked. :-)
Sorry to hear that you had difficulty with this Carlos. I appreciate you popping in to share your troubleshooting steps and your final resolution. I'm sure that could help someone in the future. Glad to hear that you are back in working order :)
We just experienced this same issue. Two computers in our office running identical versions of Articulate attempting to work on the same project - one experienced the issue, the other did not. It was resolved by opening the presentation on the properly-functioning system and saving a copy under a new name. This allowed the dysfunctional system/install to use Articulate with that PPT. No idea why re-saving worked.
Sorry to hear that you ran into an issue as well, but glad to hear that you were able to resolve.
Just wanted to share with you or anyone else that may run across this a bit of information about collaboration:
When working on an Articulate Presenter '13 course in a collaborative environment with other developers, use this workflow to avoid file corruption, loss of resources, and other erratic behavior that can occur due to network latency.
Had the same issue just now. Re-installed everything (mainly as the update wasn't working either - had to un-install and re-install) - But Carlos's tip helped. Copied and pasted slides in to new document and voila... it worked again. Carlos you saved my stress!
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Hello Jonathan!
You may want to take a look a the information listed here. you mentioned that you did a reinstall, but have you preformed a full repair? You can follow the instructions here for how to do this.
I have been having the same issue, but only with one particular presentation. I have looked at the information in the topic linked above, but this project doesn't fit any of that criteria. In fact, there is no project file associated with the presentation. I have even tried saving it to a new directory (on my C: drive) and still have the same error. The filename and directory path also meet this this criteria. I finally copied all of the slides to a completely new presentation and that seemed to have worked. :-)
Sorry to hear that you had difficulty with this Carlos. I appreciate you popping in to share your troubleshooting steps and your final resolution. I'm sure that could help someone in the future. Glad to hear that you are back in working order :)
We just experienced this same issue. Two computers in our office running identical versions of Articulate attempting to work on the same project - one experienced the issue, the other did not. It was resolved by opening the presentation on the properly-functioning system and saving a copy under a new name. This allowed the dysfunctional system/install to use Articulate with that PPT. No idea why re-saving worked.
Hi Greg!
Sorry to hear that you ran into an issue as well, but glad to hear that you were able to resolve.
Just wanted to share with you or anyone else that may run across this a bit of information about collaboration:
When working on an Articulate Presenter '13 course in a collaborative environment with other developers, use this workflow to avoid file corruption, loss of resources, and other erratic behavior that can occur due to network latency.
Had the same issue just now. Re-installed everything (mainly as the update wasn't working either - had to un-install and re-install) - But Carlos's tip helped. Copied and pasted slides in to new document and voila... it worked again.
Carlos you saved my stress!
Always happy to save a fellow 'Articulator' from being stressed :-) Glad to hear the solution worked for you too, Adam!
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