Articulate 360 Quiz Maker Crashes on Results slide when using Edge Browser

Hi there, Kevin.  Can you check my Presenter 360 course that I hosted on SCORM Cloud?  I was able to navigate beyond the results slide using the Review Quiz function in Edge.

Is this happening on more than one course for you?  Could you share a course with this issue by adding your Articulate Package as an attachment here?

I'll have a look and tell you what happens on my end!

Hi Crystal,

Here is a link to SCORM Cloud that illustrates the issue we are having.  Appreciate any help you can give.

http://cloudmail.scorm.com/wf/click?upn=4ZI2pEElCYMBSHFsnL24oH0HksmgTK5FnrL3PdmP7DAPEgdGDsSws8-2Fo84dB5RIrBu2MFPEnDafk-2BbyNaPJTVZ0sgQbTau5-2Fi1Z22QwN953EAlfyQElfOH4XG6lAbVhusRab9uwziJj20L-2B7HslDrw-3D-3D_AxVqvhl7qaAz-2FE20TrrgNf8Wx5PEQn1tHX2pN6kuSxfDG7h0SxS6FqAwm9keewA9C4edRxY1unJPEPgbeXjkCIHl-2BTX-2FsYj7CwPS49ghMz7Z-2F94NiGk88kVWG89ziCnkiOD8eYEvbqir6z24kp3r7ZnesZg60Vo9xmem7xQUVgnxxJYp5VrlTi9NnYnR-2FJJngxRpB3PJvz0D6N4IZRY5fKweyJAuZu-2BW7MJ-2Bc8fRoEE-3D

Kevin

Hi Kevin.  Thanks for sharing your link.  I can see what's happening with your course.  Are you able to share your source files for us to test?  You can use the Add Attachment button in your reply.

Sorry that was the wrong file.  Please delete it and I will upload the correct file.

Here is the correct file for testing.

Hi Kevin

if you don't want the file to be public then you should be logging a support ticket with Articulate and sharing privately with them and not uploading any files here on the public forum

Hi Kevin,

I published your course with the latest update of Studio 360 and uploaded to SCORM Cloud here. I tested it in Chrome and Edge, and neither crashed once I got to the results slide. Can you take a look at this version and let me know how it works for you. If you do get it to crash, please let me know the exact steps you took (i.e. visiting every slide till the end of timeline, answering questions all correctly, etc.) 

Hi Ashley,

One difference is that your version is in a pop-up window while ours is not.  I ran yours with not issues (answered all questions correctly and then missed one question).  I skipped to the quiz from the start.

Another issue is that we only publish to HTML5 (no Flash fallback).

Just tried to re-publish and run on Edge to no avail.  Also tried in iframe and pop-up and both failed.

Debugging info:

0:Mon Mar 26 2018 16:40:51 GMT-0400 (Eastern Daylight Time) - AICCComm - intReCheckLoadedInterval=250
1:Mon Mar 26 2018 16:40:51 GMT-0400 (Eastern Daylight Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
2:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - IFrameLoaded
3:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - In GetAICCURL
4:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
5:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - Querystring value =
6:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - GetAICCURL returning:
7:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
8:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - Checking IFrame
9:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - blnCanUseXMLHTTP=true
10:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - AICCComm - blnCanUseIFrame=true
11:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
12:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
13:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In Start - Version: 3.8.2 Last Modified=03/20/2018 16:29:34
14:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Browser Info (Netscape 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299)
15:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - URL: https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
16:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
17:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
18:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In ClearErrorInfo
19:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
20:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
21:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - strStandAlone= strShowInteractiveDebug=
22:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Standard From Configuration File - SCORM
23:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Using Standard From Configuration File - SCORM
24:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In LMSStandardAPI strStandard=SCORM
25:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Calling Standard Initialize
26:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_Initialize
27:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_ClearErrorInfo
28:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Grabbing API
29:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_GrabAPI
30:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Searching with improved ADL algorithm
31:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_GetAPI
32:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_SearchForAPI
33:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
34:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
35:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_WindowHasParent
36:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Window Does Not Have Parent
37:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
38:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
39:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_WindowHasOpener
40:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Window Does Not Have Opener
41:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
42:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
43:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in children - Name=, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
44:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
45:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in child frame 0
46:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
47:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
48:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
49:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
50:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in child frame 0
51:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
52:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
53:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=AICCComm, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/lms/AICCComm.html
54:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
55:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
56:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
57:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
58:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
59:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in child frame 1
60:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
61:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
62:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
63:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
64:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
65:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
66:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in child frame 2
67:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
68:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
69:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
70:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
71:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
72:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
73:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
74:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - API NOT Found
75:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Didn't find API in this window - Name=, href=https://cloud.scorm.com/content/courses/FI3FVCZR6Q/01en7dd61981-a211-4994-9ffc-0439784f5df5/0/index_lms_html5.html
76:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_GrabAPI, returning
77:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - Unable to acquire SCORM API:
78:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - SCORM_objAPI=object
79:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
80:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - ERROR - LMS Initialize Failed
81:Mon Mar 26 2018 16:40:52 GMT-0400 (Eastern Daylight Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
82:Mon Mar 26 2018 16:40:58 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
83:Mon Mar 26 2018 16:40:58 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
84:Mon Mar 26 2018 16:40:59 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
85:Mon Mar 26 2018 16:40:59 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
86:Mon Mar 26 2018 16:41:00 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
87:Mon Mar 26 2018 16:41:00 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
88:Mon Mar 26 2018 16:41:01 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
89:Mon Mar 26 2018 16:41:01 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
90:Mon Mar 26 2018 16:41:02 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
91:Mon Mar 26 2018 16:41:02 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
92:Mon Mar 26 2018 16:41:03 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
93:Mon Mar 26 2018 16:41:03 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
94:Mon Mar 26 2018 16:41:04 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
95:Mon Mar 26 2018 16:41:04 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
96:Mon Mar 26 2018 16:41:05 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
97:Mon Mar 26 2018 16:41:05 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
98:Mon Mar 26 2018 16:41:06 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
99:Mon Mar 26 2018 16:41:06 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
100:Mon Mar 26 2018 16:41:07 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
101:Mon Mar 26 2018 16:41:07 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
102:Mon Mar 26 2018 16:41:08 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
103:Mon Mar 26 2018 16:41:08 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
104:Mon Mar 26 2018 16:41:09 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
105:Mon Mar 26 2018 16:41:09 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
106:Mon Mar 26 2018 16:41:10 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
107:Mon Mar 26 2018 16:41:10 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
108:Mon Mar 26 2018 16:41:11 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
109:Mon Mar 26 2018 16:41:11 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
110:Mon Mar 26 2018 16:41:12 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
111:Mon Mar 26 2018 16:41:12 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
112:Mon Mar 26 2018 16:41:13 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
113:Mon Mar 26 2018 16:41:13 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
114:Mon Mar 26 2018 16:41:14 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
115:Mon Mar 26 2018 16:41:14 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false
116:Mon Mar 26 2018 16:41:15 GMT-0400 (Eastern Daylight Time) - In IsLoaded, returning -false

Thanks Kevin for testing it and sharing that debug info too. I did publish for HTML5 only, but I can't remember if it was AICC or not. Since you're still having trouble, I'm going to start a case for you though. This way our Support Engineers can dig into those debug logs with you too!