Behavior of Quiz Finish Button

I have a course that I recently added to our LMS that is not working appropriately.  The course has a quiz on the last slide.  The Finish button is set to close the window after failing the quiz.  However, for some users, the Finish button is not closing the window, but rather it is branching them back to the first slide in the course.

Has anyone else experienced this? Any suggestions?

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