Hi, I'm having this same problem. I've tried re-installing the software with no luck. I even tried adding a missing folder to the end. This seems to temporarily fix it, but as soon as you restart Presenter and open the templates it happens again.
Right now with the current install all the needed folders appear present.
Thanks, but the issue happens on all PPT files and not just one, so I don't really have anything to upload. One of the only things I can think of is that this has something to do with my work environment. I'm not IT enough to figure that part out.
No need to upload any files, Wesley. You can simply submit a case, providing as much detail as possible about the issue, and our engineers will work with you to find a solution.
But just as good practice, if you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx
The link you provided the first time requires a package to be uploaded, it won't let me submit a case.
Here is what I was going to say in the comments section.
When I open the player template options I get an error that reads "Error: Could not locate preview folder - C:\DOCUME~1\WSINCL~1\LOCALS~1\Temp\articulate\presenter\preview\data"
I have tried to reinstall Studio 09 and it is located on my C:\
Hi there, I have also been having a problem that engage crashes when I try to change the color layout. I've already submitted a claim with support and gone through many, many attempts at resolving the issue and support has stopped responding to me. I am super frustrated, can someone please help me?
Really sorry for the frustration. It looks like Cleo responded to you on 2/21 with the following:
To backup your color scheme, use the following procedure:
1) Create any interaction type in Engage and apply the custom color scheme you wish to share. 2) Save the interaction. (There is no need to add any content to the interaction.) Keep the saved .intr (Engage interaction) file. To restore, launch the interaction in Engage on your computer, it will automatically place the custom color scheme in the appropriate directory. This color scheme will now be available from the Colors drop-drown list in Engage for all other projects.
If you find that your Engage '09 application is producing random errors or is crashing, try the following to resolve the issue:
1) Right-click the Windows Start button and click Explore. 2) Type the following in the address bar and hit return: %appdata%\Articulate 3) Rename the Shared folder to Shared_old. 4) Run the software and confirm the issue was resolved.
The above procedure will force Engage ‘09 to re-create the Shared folder on launch, and will reset the application back to its default state.
If the above procedure does not correct this issue, it's possible your installation of the Microsoft .NET Framework 2.0 is damaged, corrupt or missing. Following the directions below will repair your installation of the .NET Framework 2.0 and should correct this issue:
If that doesn't help resolve it, I'd recommend responding to Cleo directly. It sounds like perhaps his last email might've ended up in your spam or junk folder, so you may want to check there for it.
10 Replies
Hi Patricia,
Can you try uninstalling the software & then reinstalling it? That should resolve the sisue.
Hi, I'm having this same problem. I've tried re-installing the software with no luck. I even tried adding a missing folder to the end. This seems to temporarily fix it, but as soon as you restart Presenter and open the templates it happens again.
Right now with the current install all the needed folders appear present.
Hi Wesley!
I'd recommend submitting a case to our support team. They'll be happy to work with you to pinpoint and troubleshoot the issue. You can do that here:
http://upload.articulate.com/
Hi,
Thanks, but the issue happens on all PPT files and not just one, so I don't really have anything to upload. One of the only things I can think of is that this has something to do with my work environment. I'm not IT enough to figure that part out.
No need to upload any files, Wesley. You can simply submit a case, providing as much detail as possible about the issue, and our engineers will work with you to find a solution.
But just as good practice, if you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx
The link you provided the first time requires a package to be uploaded, it won't let me submit a case.
Here is what I was going to say in the comments section.
When I open the player template options I get an error that reads "Error: Could not locate preview folder - C:\DOCUME~1\WSINCL~1\LOCALS~1\Temp\articulate\presenter\preview\data"
I have tried to reinstall Studio 09 and it is located on my C:\
Oops
Sorry about the link. Here you go:
http://www.articulate.com/support/contact/method.php
Thanks
Hi there, I have also been having a problem that engage crashes when I try to change the color layout. I've already submitted a claim with support and gone through many, many attempts at resolving the issue and support has stopped responding to me. I am super frustrated, can someone please help me?
Thanks
Hi Nicole,
Really sorry for the frustration. It looks like Cleo responded to you on 2/21 with the following:
To backup your color scheme, use the following procedure:
1) Create any interaction type in Engage and apply the custom color scheme you wish to share.
2) Save the interaction. (There is no need to add any content to the interaction.)
Keep the saved .intr (Engage interaction) file. To restore, launch the interaction in Engage on your computer, it will automatically place the custom color scheme in the appropriate directory. This color scheme will now be available from the Colors drop-drown list in Engage for all other projects.
If you find that your Engage '09 application is producing random errors or is crashing, try the following to resolve the issue:
1) Right-click the Windows Start button and click Explore.
2) Type the following in the address bar and hit return: %appdata%\Articulate
3) Rename the Shared folder to Shared_old.
4) Run the software and confirm the issue was resolved.
The above procedure will force Engage ‘09 to re-create the Shared folder on launch, and will reset the application back to its default state.
If the above procedure does not correct this issue, it's possible your installation of the Microsoft .NET Framework 2.0 is damaged, corrupt or missing. Following the directions below will repair your installation of the .NET Framework 2.0 and should correct this issue:
1) Install the Microsoft .NET Framework 2.0 Service Pack 1: http://tinyurl.com/2waeet
2) Run Windows Update: http://windowsupdate.microsoft.com/
3) Restart your computer.
4) Run the software and confirm the issue was resolved/
If that doesn't help resolve it, I'd recommend responding to Cleo directly. It sounds like perhaps his last email might've ended up in your spam or junk folder, so you may want to check there for it.
Hope that's helpful!
This discussion is closed. You can start a new discussion or contact Articulate Support.