1 Reply
Christine Hendrickson

Hi Seleta,

Thanks for the screenshot. First, please make sure that your audio file is located on your hard drive. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Here's some additional information that may help resolve this problem:

  • If you’re having difficulty importing audio files, it’s possible that the folder name containing your audio files is causing the import to fail.
  • If your folder name has spaces in it, remove the spaces and try importing again.
  • If your audio or PowerPoint file resides in a directory path containing non-western characters, rename the directory or directories with Western characters and try importing again.
  • Although you can import multiple audio files at the same time, it is recommended that you import no more than 20 files at a time to ensure a smooth process.
  • Articulate recommends using .WAV files when importing audio. Articulate recommends using 16 bit 44 Khz .PCM .WAV files. You can convert .MP3 files to .WAV using a third party audio editing tool.

Let me know if you've checked all the information above and still receive this error message when inserting the audio clip.

Thanks!

Christine