Cannot insert quiz
Sep 30, 2011
By
Phil Mayor
I cannot insert a quiz into articulate, I get a dialogue box that says unable to insert, the quiz may be open etc
I have checked the filepath for both and they are under 256 characters (C:\Documents and Settings\User\Desktop)
I have tried using a new blank presentation and the quiz does the same, I have opened the quiz and done save as another name as well as copying it and renaming it
I can import the questions into another quiz file.
I have just chacked and cannot insert any quizes, I have already reboote my machine
any ideas
11 Replies
I have now repaired office and still cannot insert quizes, I have rebooted 3 times, any ideas before i have to reinstall Studio
Hi Phil,
I apologize for the issues that you're having.
You may encounter one of the following errors when launching Quizmaker '09 or when adding a quiz to a Presenter '09 presentation if the Articulate directory in your user profile is Read-Only:
*** "Access to the path C:\Users\%USERNAME%\AppData\Roaming\Articulate\Shared\1.0\Frames\ccSmoothFrame.swf is denied."
*** "Access to the path C:\Documents and Settings\%USERNAME%\Application Data\Articulate\Shared\1.0\Frames\ccSmoothFrame.swf is denied."
*** "Unable to insert the selected quiz. If this quiz is already open in Articulate Quizmaker, please close the quiz and reinsert it."
To correct this issue, please do the following, depending on your version of Microsoft Windows:
WINDOWS 7 / VISTA:
1) Go to Start > All Programs > Accessories > Run.
2) Copy and paste the following line of text into the Run dialog, and click OK:
%appdata%
3) In the window that opens, right-click the folder named "Articulate", and select Properties.
4) Deselect the Read-Only check box, and click Apply.
5) When prompted to "Apply changes to this folder, subfolders, and files", click OK.
6) Click OK again to close the Properties dialog.
WINDOWS XP AND PRIOR:
1) Go to Start > Run.
2) Copy and paste the following line of text into the Run dialog, and click OK:
%appdata%
3) In the window that opens, right-click the folder named "Articulate", and select Properties.
4) Deselect the Read-Only check box, and click Apply.
5) When prompted to "Apply changes to this folder, subfolders, and files", click OK.
6) Click OK again to close the Properties dialog.
=============
Let me know if that resolves the issue.
Thanks Brian will try when I get back to work, Thanks
Phil
Brian, this is not helping, I got the last quiz to insert (not sure how) but have hit the same problem, any other ideas
Hey Phil,
Go ahead and send us the files if you'd like, and we can take a close look at them: http://upload.articulate.com
Also, note the case number in here so we can track it and ensure you get help right away.
Thanks!
Hi Peter
Thanks, I have uploaded today, will post case number when I get it
Phil
Case number 00248325
Thanks, Phil! We'll take a look and get back to you as soon as we can.
Hey Phil,
It sounds like importing the questions into a new quiz did the trick?
Sweet, Phil. Glad we could help!
This discussion is closed. You can start a new discussion or contact Articulate Support.