Character Limit in SCORM Session Report

Hi Team,

I have an exam which includes a question that has 9 items to drag and drop onto 3 drop targets. When reviewing the SCORM session reports, I only see 5 of the items, not all 9. It looks like it starts to show a 6th but it doesn't complete that one or show the others.

What might be the reason it doesn't show all of the data?
Is there a character limit or a number of drop items limit in the report? If so, what is the limit? If not, what else might be going on here?

I built the exam on a very short timeline and didn't have time to rename all of my objects so some of the object names are quite long. If it's a character limit issue it will be an easy fix.

Thanks in advance!

9 Replies
Katie (Gokhshteyn) Riggio

Hi there, Philip. I'm happy to help look into this!

What SCORM standard and Storyline version are you using to publish? SCORM 2004 (3rd Edition or 4th Edition) both support much longer suspend data. More details here!

Also, would you mind sharing the course for testing? You can use the Add Attachment button in your reply or use this upload link if the content is private. We'll enable LMS Debug Mode – it'll help us get a clear picture of what's going on behind the scenes – and let you know what we see!

Katie (Gokhshteyn) Riggio

Thanks, Philip! We look forward to having a look.

I do need to correct myself in the meantime. I mistakenly thought you were using Storyline and sent you the wrong link! Here is the Studio version of the Suspend Data Limits article. 😅

The SCORM standards and their lengths are the same, so I'm curious if republishing your course for SCORM 2004 (3rd Edition or 4th Edition) instead will do the trick here.

Philip Deer

Here is what shows for Question Draw 41 Slide 1 on the SCORM session report (question #24 on the actual exam).


This is only 5 showing the response for 5 objects being matched to the drop targets. There are 4 more objects that do not show up in this.

Katie (Gokhshteyn) Riggio

Good morning, Philip!

I've been thinking about this conversation and wanted to circle back. I see one of our Support Engineers, Rowie, is knee-deep in testing your course to see what we can advise next. Appreciate you working with us!

I'll continue to follow along so I can share any needed updates here, too!