11 Replies
Christine Hendrickson

HI there Troy,

First, I'm not sure what you mean by seeing them in the thumbnail for your set up. Do you mean the thumbnail images of the files, when you're looking in the published output directory? 

If that's the case, it sounds like you're trying to view your published files locally. Try uploading your published content to a web server or LMS for testing. If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Christine Hendrickson

Hi Troy,

Thanks for clarifying Any chance you can share the .QUIZ file here? You should be able to attach it to your response by clicking on the "paperclip" icon. 

Or, if you'd like, you're welcome to send the file to us privately, in a support case:

Articulate Support - Submit a Support Case

Thanks Troy!

Christine Hendrickson

Troy,

Thanks for the file. However, I won't be able to test the file with the .HTML file. I'd need to see the .QUIZ file. Are you able to post that, instead? 

The update for Studio was for an issue relating to tracking, I haven't heard of any display issues coming from this. 

Also, it sounds like the issue may be related to fonts. If you preview or publish a quiz and no text displays in the published output, the issue is likely related to the installation of Articulate fonts. Please see the following articles for more details: 


Quizmaker '09: 
http://www.articulate.com/support/quizmaker09/kb/?p=206 

Thanks!

Christine Hendrickson

Hi Paul,

Thanks very much! I took a look at the file and the text seems to be working fine on my side for the questions and answers. 

I uploaded the course, so you can take a look as well:

Testing for Troy

So, it looks like the problem isn't with the file itself. Did you have a chance to check the fonts using the article I posted earlier

If that didn't help, try to make sure you're using 96 DPI on your machine. Articulate Studio '09 is only supported with a system DPI setting of 96. If you're using a DPI setting other than 96, you'll encounter erratic behavior in the desktop applications and the published output. The following list provides some examples of unexpected behavior that you may encounter: 

*  Elements of the application appear misplaced or distorted.
*  When previewing, content is distorted.
*  The published output is distorted or doesn't display correctly.
*  Annotations are misplaced.
*  Lengthy slide notes won't scroll when recording narration.
*  Your logo doesn't display correctly.
To resolve these issues, change your system's DPI to 96. Here's how: 
Quizmaker '09: 

Let me know if that helps.

Thanks!

Christine

Christine Hendrickson

Hi Troy,

Hmm.. odd. I'm currently running the update and I'm not seeing the same thing. Just curious, are you publishing this quiz as a standalone, or are you inserting it into Presenter? 

Also, what option are you choosing to install the update? It shouldn't be prompting you again, if you've already installed it. 

Make sure you're running version 6.3.1303.2214. You can find this in Presenter by clicking on "Help and Support" > "About Articulate Presenter".