edit quizmaker

on Friday (2-10) I posted a question about a problem with editing quizmaker.  Justin promptly  replied.  I tried all that he suggested without any luck.  I told him this and asked more more ideas.  He suggested I enter a ticket.  I did by using the screen capture, also on friday.  I got the auto reply but nothing further.  On monday, I created another ticket - got the auto reply but nothing further. Am I doing something incorrectly with creating tickets?

Can someone let me know when I can expect assistance, please?  I need to get my project moving!!

thanks for everything

Connie Beyes

1 Reply
Justin Wilcox

Hi Connie.

I would suggest checking your spam/junk folder to see if our emails are winding up there or check with your mail administrator to see if they email from support@articulate.com are being blocked. I just confirmed that we sent you some replies. I'm including the original one below:

Hi Connie, 

Thanks for contacting Articulate Support! 

I understand that you are unable to edit your Quizmaker templates. 

We recommend that you follow the suggestions below, for tips for managing your files which can help prevent issues: 

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.  
  
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). 

3.  Avoid using special characters, accents or symbols in your file names. 
  
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: 
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx 

If you still can't edit even if you have followed the above recommendations, can you create a new Quizmaker file, save this to your desktop, then try to edit the template. If the issue still persists on this new file, can you please perform a repair installation of Articulate Studio '09 to see if it resolves your issue? Here's how: 

http://www.articulate.com/support/presenter09/kb/?p=1157 

***Note*** If you are prompted to locate a file during the reinstall process, you will need to perform a reinstall by following the steps below: 

1. Download Studio '09 here: 
http://www.articulate.com/downloads/09/ 
2. Save the file to your desktop. 
3. Double click the installer and select Reinstall. 
4. Restart your computer. 

Restart your machine, then test Quizmaker again. If the issue persists, can you carefully follow the troubleshooting steps in the following article below, to help resolve this issue: 

http://www.articulate.com/support/presenter09/kb/?p=2425 

Just reply to this email if you need more help. 

Regards, 

Gren Foronda 
Customer Support Engineer 
Articulate Support - http://www.articulate.com/support/