Email and Print Results are not displaying

May 06, 2013

I've placed and Articulate Quiz in Microsoft Online.  I first copied it to my internal SharePoint site in Explorer view after publishing it.  I'm able to email results and print results when I test it on my internal SharePoint site, but when testing it in MicrosoftOnline, I'm able to take the quiz, but not able to email the results, print results.  Also when I select finish it does not go to the url that I specfied.  It remains on the results slide. All of these features worked when I tested it on my internal SharePoint site.

5 Replies
Christine Hendrickson

Hi Caprice,

I personally haven't used Microsoft Online. Have you tested this on a different server? Also, have you tried viewing the quiz in a different web browser?

If you'd like, you can try testing the quiz in Tempshare and see if you run into the same issue.

You're also welcome to post the .QUIZ file here. I'd be happy to take a look and see if I experience the same thing on my end. 


Caprice Haywood


When I run this on a PC that's running Windows 7 or above I'm running into this issue.  I accessed the quiz in Microsoft Online using a PC that is still running XP and the quiz works fine.  The PC thats running XP also has Articulate installe on it. Could that be the issue?  I don't think so, but I just thought I would mention it.  I need to push this out to users by Thursday so this is an urgent issue.

Christine Hendrickson

Hi Caprice,

If it's running on one machine and not another, it could be something to do with the web browser you're using to view the quiz or the installation of Flash, etc. 

Are you able to share a link to the quiz that's being hosted on Microsoft Online? I can take a look and do a little browser testing to see if I experience the same thing. 

Are you able to share the file for testing as well? If you'd like to keep the project private, I totally understand. You're welcome to send it to us in a support case, if you'd prefer. 

If you'd like to send it to us, please create a Presenter Package and submit the file in a support case here. Please also share the case number with me, if possible. 

Thanks again!


Caprice Haywood

This is just a follow up to the questions that I asked last week.  I've created an articulate quiz and inserted it into presenter.  I've also set my pass and fail results to both print and email the results.  This is not going into an LMS.  I've put the quiz on both my internal SharePoint site and Microsoft Online.  I can get printed results when  lauching the course from my internal SharePoint site; however I get blank email results.  When launching the quiz from Microsoft Online I'm allowed to select Email result and Print results but do not get any results.  When posting the quiz to Microsoft Online I had to change the player.html file extension to aspx to get the course to lauch because Microsoft Online will not respond to files with an html extension.  Is there a work around or a soulution that I can use in order to get email and print results when launching this from Microsoft Online?  If need be I can share the files.

Christine Hendrickson

Hi Caprice,

Again, I have not used Microsoft Online. It may be best to try contacting them and see if they have any suggestions, or to send the project to our support team. I cannot promise that we'll be able to give any suggestions that will fix this. However, we'd be happy to try and see if we can get this working for you.

You can send the file to us using this form.

Thanks very much!

This discussion is closed. You can start a new discussion or contact Articulate Support.