FAQs in Engage '13

Apr 15, 2016

I have a FAQ interaction with no introduction, and I'd like the screen to open with none of the interactions open as the audio introduces the screen. But right now, the first question opens automatically. Any settings to stop that?

8 Replies
Christie Pollick

Hi, Carrie -- That's no problem, but if you'd like to edit your post title to read 'FAQs in Engage '13' that might be helpful and you would only need to use the EDIT button beneath your post to rename it. And, are you using a standalone Engage interaction, or it is being used in a PPTX and then being published with Presenter? If you could, please follow the steps here to create an Articulate Package, and send that along via this form -- I will gladly look into this further! 

Carrie Eaton

I was in the midst of sending the presenter package when the tech arrived to change my internet supplier so it'll be a while!?

but in the meantime, yes, it's an engage interaction in pptx that's then published with presenter. When I preview in Engage, it works as I want...screen opens with nothing chosen. But in presenter when that screen opens, the first FAQ is automatically open.

Christie Pollick

UPDATE here for anyone who may be wondering as to the resolution on Carrie's issue... The latest from her case is as follows:

"I have reviewed your file and I was able to confirm that audio overlapped on slide 2 where the Engage interaction was placed. 

To fix the issue, I recommend that you insert a new question to serve as an "introduction" for the Engage FAQ. Don't insert any audio for this new question. Place it as the first question on the interaction. This will allow you to avoid the overlapping audio.and show the text above when the slide initially appears."

Hope that helps anyone who encounters this post in the future seeking assistance! 

This discussion is closed. You can start a new discussion or contact Articulate Support.