6 Replies
Christine Hendrickson

Hi Larry,

Can you tell me how you're viewing the Quizmaker project, please? Do you have the project uploaded to a web server, LMS, or are you viewing the project locally?

If you view a published Quizmaker '09 quiz on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published.
Please review the following article for details:
If you have uploaded the quiz to a web server or LMS, please try using a web browser other than Internet Explorer 11. You can download Google Chrome or Mozilla Firefox for free. 
Let me know if that helps.
Thanks!
Larry Hieb

Christine Hendrickson said:

Hi Larry,

Can you tell me how you're viewing the Quizmaker project, please? Do you have the project uploaded to a web server, LMS, or are you viewing the project locally?

If you view a published Quizmaker '09 quiz on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published.
Please review the following article for details:

If you have uploaded the quiz to a web server or LMS, please try using a web browser other than Internet Explorer 11. You can download Google Chrome or Mozilla Firefox for free. 
Let me know if that helps.
Thanks!


The Quizmaker project is uploaded to a web server.

 Is a fix being worked-on so this will work properly with IE 11?

Christine Hendrickson

Hi Larry,

I asked to test outside of IE 11 to see if the issue lies with that browser or possibly an option in the newer browser. I'm guessing from your last post that you didn't experience the same problem when using a different browser. 

Is that correct, or does the same thing happen when you try using another browser?

Thanks!

Larry Hieb

Christine Hendrickson said:

Hi Larry,

I asked to test outside of IE 11 to see if the issue lies with that browser or possibly an option in the newer browser. I'm guessing from your last post that you didn't experience the same problem when using a different browser. 

Is that correct, or does the same thing happen when you try using another browser?

Thanks!

The issue doesn't happen when using Google Chrome or Mozilla Firefox.  However, since IE 11 (and newer versions as released) is such a highly used browser I hope this gets fixed for QM 09 customers. Is Articulate working on an update that will fix the issue for QM 09?

Christine Hendrickson

@Larry:

Excellent, thank you very much for clarifying. I'm happy to hear that the course is working properly in Chrome. We are aware of some issues with Internet Explorer 11, and yes, we are working to resolve these. 

Also, from what I understand, end users are receiving the update to 11 without notification, in some cases. So, it's difficult to prevent the update and that's resulting in some trouble with course tracking and functionality. Obviously, that's not a desired result.

There's some information suggesting that modifying the compatibility mode in IE 11 improves the performance and tracking issues. 

Though, this is specific to IE 11 and tracking on Articulate Online, it may help you as well: 

Articulate Studio '09 Content Won't Track in Articulate Online When Viewed in Internet Explorer 11

@Sally:

If this is happening for you in Chrome, I'm not entirely sure it's the same issue. 

I was able to find your support case (#00372655 for my reference). I see that a response was sent out by Karla this morning. Looks like she's current reviewing your file and has also requested a screenrecording. If you haven't received that message, please try checking your spam folders or filters. If you still aren't able to find the message, please let me know - I'd be happy to ask Karla to send it out again.

Thanks!