Finish Button won't work

Hi, Jennifer -- Sorry to hear of your troubles! Can you please share the environment in which you are testing your published output? Please feel free to share your file here if you would like us to take a closer look for you. :)

Hi:

I've been working with someone from Articulate Support on this. Thank you for your reply.

Sincerely,
Jennifer

Jennifer Keen-Lepre
Corporate Educator
St. Joseph's Health Centre
[cid:image002.jpg@01CDF586.91284290]
1140 South Bay Road | Sudbury | ON | P3E 0B6
Tel: 705-674-2846, ext. 2028 | Fax: 705-673-1009 | www.sjsudbury.com

Caring ... beyond the moment with Service, Integrity, Dignity and Excellence
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Hi, Jennifer -- Many thanks for your reply, and I see that you are working with Vira on your case, #00731521. I will be sure to follow along and share updates here for others who may benefit. 

I did want to note, when you reply to a forum post via email, the details in your signature are displayed publicly here in the thread. If protecting your privacy is a concern, please click on this link to be taken to the thread itself and then you may use the EDIT button beneath your post to remove those details if you wish. :)

UPDATE for anyone who may be following along here:

Our support engineer suggested, "Can you disable Home Reports in the interim and see if publishing will complete (it may be a bit slow, but shouldn't fail)? Go to Settings > Other Settings > check "Disable home reports"."

Hope that helps! :)

I have done this and it still won't work.

Jennifer Keen-Lepre
Corporate Educator
St. Joseph's Health Centre
[cid:image002.jpg@01CDF586.91284290]
1140 South Bay Road | Sudbury | ON | P3E 0B6
Tel: 705-674-2846, ext. 2028 | Fax: 705-673-1009 | www.sjsudbury.com

Caring ... beyond the moment with Service, Integrity, Dignity and Excellence
*******************************************************************
If you are not the intended recipient of this message:
* Notify the sender that you have received the message in error;
* Do not use, disclose, distribute, print, or copy any part of this message or its attachments; and,
* Destroy/delete all copies of the original message and attachments as soon as possible.

Hi, Jennifer -- Thanks so much for your reply! Upon taking another look at the ticket, I see that Vira had also added:

"Thanks for the update. Turned out we had issues with network hardware that is causing presentation files to upload very slowly and to also be retrieved slowly. It appears to be resolved now, please confirm from your end." 

If possible, please reply to Vira by email within your case, and share any additional information that you can, or even confirm with her that you are still having difficulties. I will continue to follow along with your case to share relevant updates here. 

Also, please note that when you reply via email to a forum post, the details in your signature are displayed publicly. In the interests of protecting your privacy, you are welcome to navigate to the post itself and use the EDIT button beneath the entry to remove those details if you'd like. :)