HELP - Retry button not working.

I have a quiz embedded in presenter which requires one retry upon failure. I have tested the quiz in preview and published mode, in presenter and as a standalone quiz. The retry button does not work in any scenario.

I also cross compared all the settings (in quiz maker, presenter and at the slide level) to a previous quiz (also embedded into presenter) that does work. The settings are all identical.

Need help.


4 Replies
Ashley Terwilliger

Hi Rhonda,

Can you share the .quiz file here with us or share more information about what isn't working? When you click it does the course just stop where it is or just go back into the quiz but the user can't answer any questions? Are you using the latest update of Quizmaker and working on local project files?  

If you're unable to share here in the forums using the "add attachment" button you can also send along to our Support engineers here. 

Rhonda Ranney

Hi Ashley - I sent  the info on a very small quiz to to support engineers. I have five other larger courses with quizes with a similar issue. I had not encountered this on previous quizes.

I am using the most up to date version of 13 and working in my c-drive.

When I fail the quiz, the retry button is there, however when I click on it it does nothing. (It is supposed to bring be back to the beginning of the quiz for my sevond attempt.