High rate of "Incomplete" yet staff are scoring a 80 %, 90% or 100%, etc.

Mar 18, 2015

I am using Articulates LMS and I have a high rate of staff showing the Status of their education as being Incomplete.  I watched a staff person complete the quiz, the results appeared on the screen as 100%, yet the status shows incomplete.  She had to redo it and scored 80% the second time.  This time the report I ran showed it as complete.  She did nothing different other than select a wrong answer. They need 80% to pass. This is happening to a large number of our staff.  Is there something I've done wrong in designing the quiz?  Any ideas?

I am attaching the results for the same person that I've called Jane Doe.  Very confused and looking for some help!

 

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