Hot spot issues

Mar 23, 2016

The quiz in one of my modules includes 2 questions utilizing the hot spot function.

This works fine on my Windows PC. However, one of my users just reported that when using his Mac 10 with Safari he is getting an incorrect response when clicking on the correct area.

Does anyone know how I can fix this?

19 Replies
Christie Pollick

Hi, Steve -- Thank you for providing your file once more and I did some testing in a Windows VM in Chrome and then also within Chrome on my Mac, and I experienced the difficulty you described, and my apologies, but I was not able to determine where the issue is taking place. I will go ahead and create a Support ticket for you, and you will be reached by one of our engineers shortly thereafter. 

Steve Singleton

Christie,

TY for checking this for me. So it appears that the problem is with Mac machines as it runs fine on my Windows machine running Chrome.

I presume tech support will contact me.

Steve Singleton
Training Content Manager
WyreStorm Technologies
Phone: 480-209-9529
Skype: steve.singleton-wyrestorm

[HDBaseT H2 Enado V4]

Christie Pollick

Hi, Steve -- Just wanted to let you know that your case #00763985 has been created and you should receive a confirmation email in just a moment. I will be sure to follow along with the progress being made on your case and I intend to share relevant updates here for others who may benefit. 

Also, I wanted to note in case you weren't aware, when you reply to a forum notification via email, the details in your signature are displayed publicly here in the thread. In the interests of protecting your privacy, you are welcome to use the EDIT button beneath your post to remove those details if you wish. :)

Neil L

Hello -  I know this thread ended a few months ago but I ran into an issue that is similar and wanted to know what the solution was (if there was any).  

I recently had a student who froze on a question created with Articulate Quizmaker.  As soon as the landed on the first question the incorrect bar would display on the bottom of the slide and will not allow the student to answer any of the questions.  

The student is using a MacBook and launched the course in the Safari browser.  Told them to view the entire course, which includes the quiz, in Google Chrome.  

Please advise.

Thanks

Ashley Terwilliger-Pollard

Hi Neil,

Did you include the HTML5 output as a part of your publish within Quizmaker? You'll see that as a publishing options detailed here. Do you know if that same user was able to test it out in another web browser as well? I haven't heard of Safari causing specific issues, and we're also happy to take a look at testing it if you're able to share a link to the course here with us or even a copy of the .quiz file so that we could test publishing it as well. Lastly, do you know what update of Studio '13/Quizmaker you're using? We're currently on Update 8.

Mélanie Rourke

Hi,

I'm reworking an older course that was created using Studio '13 and I've noticed I have issues with Hot spots if the course is opened with Chrome vs Firefox. Here is the link to the course:

http://www.sefad.ca/dfqc/n2c1m3/presentation.html

The issue is in section 5.2, 5.3, 5.5, 5.6, 5.8, 5.9. I don't have a problem in Firefox, but in Chrome, even if the right zone is selected, I get the incorrect feedback (see attached pic).

Thanks for your help,

Mélanie

Alyssa Gomez

Hi Mélanie!

Thanks for including the link to your course. Was this most recent version also published with Studio '13?

If so, we're seeing a problem where hotspot questions are marked incorrect when a Quizmaker quiz is embedded in Presenter '13. This happens when the dimensions of the Quizmaker quiz are different than the dimensions of the Presenter slides.

For example, if the Quizmaker quiz size is 4:3, and the Presenter presentation size is 16:9, this problem will occur.

Does that sound similar to what's happening in your file?

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