I published to SCORM a survey (24 slides, including questions and blank pages with comments). When previewing, two or three slides were incomplete (questions and/or blank pages). Not reproducible in successive attempts (missing information in different sliodes). After several trials I got it right. Any explanation or suggestion?
I'm having a little trouble following. Is it reporting as incomplete? I'm assuming you're having the issue with reporting to an LMS, then, is that correct? If it is, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
If this isn't what's happening, can you provide a little more information or share your .QUIZ file here?
Sorry, perhaps I wasn't clear enough. I publish to LMS, choosing SCORM 2004. I get the files and the zip. I open the files and run the presentation (to see that everything is OK) . At first sight, everything seems to work OK, except that a couple of questions appear incomplete (multiple choice options showing radio buttons, yet empty of content; a blank pages showing only the title and no text). I repeat the porcedure (publish once again), and observe simmilar omissions, though in different sildes. After several trials in two different computers and using different QM licenses, I get simmilar random errors ... I kept trying further, and finally a last attempt reproduced the complete presentation with no errors. All this is before loading to LMS in the elearning platform. I am merely running the published files.
That's great, thank you very much for the additional information!
Ok, so you're testing this from the published output, then. Not actually on the LMS server. Have you tried uploading it to the LMS to see if it functions properly? There are some restrictions when viewing locally that may cause some interactions to misbehave.
Here's some additional information that may help:
If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review this article for details.
Are you able to upload your content to the LMS or a web server for testing? If you are able to upload the content and still see the same inconsistency, can you share a link to the published content or post the .QUIZ file here so I can take a look?
Many thanks for your quick reply. Will do as you suggest, and get back to you.
What intigues me most is the randomized error. Not getting repeatedly the same result , and in some trials getting even the correct output. Would be less puzzled if I'de get repetitions of the same error (same incomplete blank page, same incomplete question), and happier, of course, if allways the correct output.
I tried uploading one of my "bad SCORM packs" to NTS, but unfortunately it reproduces the same errors I noted before. Uploading the "good SCORM" everything works OK.
Attached are the QM file, the Winrar Zipped files of the "good published pack" and of the "bad one". The bad one misses in slide N° 18 all the text content of that blank page, except the title: Caso Clínico 4: Respuesta incorrecta, Clorhidrato de Sevelamer (page 1 of 2 with same title). Other published attempts showed simmilar errors in 1, 2 or 3 slides (not allways the same ones) , including blank pages and/or multiple choice questions. We got one pack right out of 5 succesive attempts in two different PCs.
Sorry for the delay in response. Unfortunately, I cannot test the files with the published output. If you can, please share a Presenter Package and/or the .QUIZ file for the Quizmaker quiz. If the entire package won't post on the forum thread due to size limitations, you're welcome to send it to us in a support case.
I sent the .Quiz file in the post prior to your last one. (Couldn't put 3 files in a single post, so yesterday I sent 3 posts). I'm not in my office now. I'll send the Presenter Pack later in the day.
Could you reproduce with the .Quiz file and the zip packs the problems I described in previous posts?
I tried publishing the same .Quiz, not to LMS this time but to the Web, and observed again similar problems. I inserted the quiz to a Presenter ppt, published there with same results. (Random errors apperaing in different slides, not reproducible, with an ocassional positive hit after several attempts.)
I wonder whether the length of the quiz is a problem (or perhaps the high number of blank pages between questions).
I havent experienced this problems publishing heavy Presenter files and Engage interactions before. Not much experience with Quizmaker so far.
To be completely honest, I feel a bit lost when looking at the quiz. I think the content is in Spanish, but I'm not entirely sure.
However, I did add the quiz file to a Presenter presentation and uploaded it here. Can you take a look and see if you experience the same issues with this version, please?
I did also notice that there's a lot of blank pages in the quiz, as you mentioned, as well as the size of the quiz. I'm not sure if you need to have the blank content in place. You could always make a copy of the quiz, remove the empty pages and see if that makes a difference in the performance of the overall presentation.
Still, I believe this shouldn't make a difference in terms of verifying our problem. The presentation has indeed a lot of blank pages, which have to be in place, because the content is in each case a detailed medical argument explaining why the correct or incorrect answer is correct/incorrect. The quiz is a self assesment excercise in which participantes (medical doctors) are faced with a question with options (none of them irrelevant); after thinking it over they come across the coordinator's view explaining why he advises the correct option. This is not a case for a simple short paragraph, considering the complexity of clinical cases and diagnostics. Also, the coordinator wants the participant to see his comments both for correct and incorrect answers, which will latterly be discussed in Forum.
The presentation can well be designed in PPT (Presenter) without calling in QM, as an alternative. There I have no problem.
I can also shorten the QM file, replacing the many blank pages with links to corresponding external or attached html pages.
I belive you may have verified the reporte error in one of our attempts: the file (Leccion_PCa error-Quizmaker output.zip) I sent you before. That published example misses all the text content of slide N° 18.
I looked at the presentation in your link; it is perfectly correct, with none of the problems we noted in several of our attempts (not in all of them, but irreproducibly in most of them). The point is: Why ours is not working properly?
I checked whether our folders names have special characters in them (vowels with accents,etc), but its not the case.
Will also look if length and/or special characters in slides titles are a possible source of problems.
Am reluctant to leave aside a QM problem that shows up randomly.
Are you uploading with the same QM version we have? May I be missing an upgrade?
The latest version of Studio '09 is Studio '09 Update 8. You can check the programs section of your control panel to see what version you are using or use the Help -> About menu option in any of the software. If you need to get the latest version there is a link to get it here.
Sorry for any confusion, I didn't mean the language would cause an issue the course itself, I just meant I could not understand the content so I wasn't sure what feedback I was receiving when I looked at the course. It is good to hear that you were able to look at the course I published and it works properly.
As Justin mentioned you can try downloading the update, if you haven't already. Let us know if this makes a difference when working with the presentation(s).
Sorry for the delay. I'm happy to hear you were able to see some improvement with the changes you made. Special characters may cause some issues when loading content, yes, but I'm not sure if it would impact the entire project. Have you had a chance to test it and see if the overall quality of the project has improved?
Also, about the version; yes. My version is V3.3.1103.112. This version was released on March of last year and you should be able to download the update from the link that Justin provided earlier.
17 Replies
Good morning Guido. Welcome to E-Learning Heroes!
I'm having a little trouble following. Is it reporting as incomplete? I'm assuming you're having the issue with reporting to an LMS, then, is that correct? If it is, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
If this isn't what's happening, can you provide a little more information or share your .QUIZ file here?
Thanks!
Hi Christine,
Sorry, perhaps I wasn't clear enough. I publish to LMS, choosing SCORM 2004. I get the files and the zip. I open the files and run the presentation (to see that everything is OK) . At first sight, everything seems to work OK, except that a couple of questions appear incomplete (multiple choice options showing radio buttons, yet empty of content; a blank pages showing only the title and no text). I repeat the porcedure (publish once again), and observe simmilar omissions, though in different sildes. After several trials in two different computers and using different QM licenses, I get simmilar random errors ... I kept trying further, and finally a last attempt reproduced the complete presentation with no errors. All this is before loading to LMS in the elearning platform. I am merely running the published files.
Thanks!
Hi Guido!
That's great, thank you very much for the additional information!
Ok, so you're testing this from the published output, then. Not actually on the LMS server. Have you tried uploading it to the LMS to see if it functions properly? There are some restrictions when viewing locally that may cause some interactions to misbehave.
Here's some additional information that may help:
Hi Christine,
Many thanks for your quick reply. Will do as you suggest, and get back to you.
What intigues me most is the randomized error. Not getting repeatedly the same result , and in some trials getting even the correct output. Would be less puzzled if I'de get repetitions of the same error (same incomplete blank page, same incomplete question), and happier, of course, if allways the correct output.
Thanks again.
Guido
Hi, again, Christine
I tried uploading one of my "bad SCORM packs" to NTS, but unfortunately it reproduces the same errors I noted before. Uploading the "good SCORM" everything works OK.
Attached are the QM file, the Winrar Zipped files of the "good published pack" and of the "bad one". The bad one misses in slide N° 18 all the text content of that blank page, except the title: Caso Clínico 4: Respuesta incorrecta, Clorhidrato de Sevelamer (page 1 of 2 with same title). Other published attempts showed simmilar errors in 1, 2 or 3 slides (not allways the same ones) , including blank pages and/or multiple choice questions. We got one pack right out of 5 succesive attempts in two different PCs.
Thanks and regards,
Guido
I see only one attachment in my recent post. Here goes another one:
... and the Quizmaker:
Good morning Guido,
Sorry for the delay in response. Unfortunately, I cannot test the files with the published output. If you can, please share a Presenter Package and/or the .QUIZ file for the Quizmaker quiz. If the entire package won't post on the forum thread due to size limitations, you're welcome to send it to us in a support case.
Thanks!
Good morning,
I sent the .Quiz file in the post prior to your last one. (Couldn't put 3 files in a single post, so yesterday I sent 3 posts). I'm not in my office now. I'll send the Presenter Pack later in the day.
Many thanks
Hi Christine,
Could you reproduce with the .Quiz file and the zip packs the problems I described in previous posts?
I tried publishing the same .Quiz, not to LMS this time but to the Web, and observed again similar problems. I inserted the quiz to a Presenter ppt, published there with same results. (Random errors apperaing in different slides, not reproducible, with an ocassional positive hit after several attempts.)
I wonder whether the length of the quiz is a problem (or perhaps the high number of blank pages between questions).
I havent experienced this problems publishing heavy Presenter files and Engage interactions before. Not much experience with Quizmaker so far.
Thanks and regards,
Good morning Guido,
To be completely honest, I feel a bit lost when looking at the quiz. I think the content is in Spanish, but I'm not entirely sure.
However, I did add the quiz file to a Presenter presentation and uploaded it here. Can you take a look and see if you experience the same issues with this version, please?
I did also notice that there's a lot of blank pages in the quiz, as you mentioned, as well as the size of the quiz. I'm not sure if you need to have the blank content in place. You could always make a copy of the quiz, remove the empty pages and see if that makes a difference in the performance of the overall presentation.
Thanks!
Good afternoon Christine,
The content is in Spanish, allright.
Still, I believe this shouldn't make a difference in terms of verifying our problem. The presentation has indeed a lot of blank pages, which have to be in place, because the content is in each case a detailed medical argument explaining why the correct or incorrect answer is correct/incorrect. The quiz is a self assesment excercise in which participantes (medical doctors) are faced with a question with options (none of them irrelevant); after thinking it over they come across the coordinator's view explaining why he advises the correct option. This is not a case for a simple short paragraph, considering the complexity of clinical cases and diagnostics. Also, the coordinator wants the participant to see his comments both for correct and incorrect answers, which will latterly be discussed in Forum.
The presentation can well be designed in PPT (Presenter) without calling in QM, as an alternative. There I have no problem.
I can also shorten the QM file, replacing the many blank pages with links to corresponding external or attached html pages.
I belive you may have verified the reporte error in one of our attempts: the file (Leccion_PCa error-Quizmaker output.zip) I sent you before. That published example misses all the text content of slide N° 18.
I looked at the presentation in your link; it is perfectly correct, with none of the problems we noted in several of our attempts (not in all of them, but irreproducibly in most of them). The point is: Why ours is not working properly?
I checked whether our folders names have special characters in them (vowels with accents,etc), but its not the case.
Will also look if length and/or special characters in slides titles are a possible source of problems.
Am reluctant to leave aside a QM problem that shows up randomly.
Are you uploading with the same QM version we have? May I be missing an upgrade?
Thanks for your patience. Regards,
Guido
The latest version of Studio '09 is Studio '09 Update 8. You can check the programs section of your control panel to see what version you are using or use the Help -> About menu option in any of the software. If you need to get the latest version there is a link to get it here.
Hi Guido,
Sorry for any confusion, I didn't mean the language would cause an issue the course itself, I just meant I could not understand the content so I wasn't sure what feedback I was receiving when I looked at the course. It is good to hear that you were able to look at the course I published and it works properly.
As Justin mentioned you can try downloading the update, if you haven't already. Let us know if this makes a difference when working with the presentation(s).
Thanks!
I have Quizmaker 09
v3.3.1009.1313
Does this code define the update?
Christine,
I eliminated spacial characters from slide titles, and got some joy when publishing to Web and to SCORM.
Does this make any sense? Since the noted failures were not reproducible, I'm not wanting to play dice and conclude that this is it.
Good morning Guido!
Sorry for the delay. I'm happy to hear you were able to see some improvement with the changes you made. Special characters may cause some issues when loading content, yes, but I'm not sure if it would impact the entire project. Have you had a chance to test it and see if the overall quality of the project has improved?
Also, about the version; yes. My version is V3.3.1103.112. This version was released on March of last year and you should be able to download the update from the link that Justin provided earlier.
This discussion is closed. You can start a new discussion or contact Articulate Support.