Keeps returning to random slide instead of completing quiz
Feb 27, 2012
Hi, I can't get this 'bug' to happen for me, but have had three separate learners tell me that when they finish the quiz, instead of being shown the final slide and being able to close the quiz, they are looped back on to a random slide (in some cases Q23, some cases 18 etc) and can't seem to finish the quiz. In the LMS it has them marked as complete. It's almost like it's making them review their quiz even though they didn't get that question wrong.... and is a bit frustrating for them understandably. Has anyone had this happen? It happened on another piece I worked with a few weeks back but I couldn't get the tester to give me any details. Definitely an Articulate issue, as it happened on a different LMS a few weeks back (we are just moving to a new one).
I have built a 25 question quiz, and hosted it on our LMS.
5 Replies
HI Mereki,
Would you like to send us your .QUIZ file so we can take a closer look? Feel free to send it to us here, and one of our support engineers will be happy to work with you to pinpoint and troubleshoot the issue. Thanks!
Thanks Pete, have just uploaded my first ever file.... what a great service! I also have a colleague looking at the file, but he has not had the issue happen to him before either. Will let you know if I get any further with my own investigations.
Thanks, Mereki! Looks like we got it. Someone will be contacting you shortly.
Well, I was publishing in SCORM 1.2 and it seems using 2004 has reduced the number of phone calls I am getting about unexplained glitches. Let's hope that solves the problem! Thanks guys.
Thanks for checking back in, Mereki
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