Matching drop-down: some don't display the list
May 30, 2011
I have a quiz question that is a matching drop-down style.
I have four options to choose from, and four drop-down boxes, each with the list of options.
Two of the boxes are enabled for the user to click on the down arrow and view the list.
The other two boxes don't do anything. The 'hand' hover doesn't even appear.
I need all the boxes to be active for the user/learner to be able to click on it to display the list of options.
I updated my Flash player and yet it doesn't work in Preview or Published.
On another person's computer, there was the same problem.
Any help would be appreciated.
Thank you,
Adrienne
9 Replies
Hi Adrienne & welcome to Heroes,
Would you mind submitting a support case so that we can take a closer look at the issue?
http://www.articulate.com/support/contact/
I'm having the same problem and was wondering what the solution was for this or if anyone else has encountered it and knows how to fix it.
Hi Brandy,
I believe the issue was resolved by recreating the question. If you continue to have issues, please submit a support case to us:
http://www.articulate.com/support/contact/
That worked Brian, thanks! Copied one of the others that was working and deleted the original that wasn't then edited the Q&A to reflect the one that wasn't and presto...like magic.
I am having the same issue. In a quiz with about 10 questions, any time I create a Matching Drop-Down question, it will not display correctly in preview or publish. I get sporadic results - one time 2 of the items from the "choice" column display and 2 other items from the "match" column display. Next time, I see 1 "choice" and 2 "matches."
I created an MDD question in a new quiz file, saved it, went back to my original 10 question quiz, imported that one MDD question, and it works. But this isn't the best work-around. Brian, if there is another one documented, I would like to try it.
Hi Chris,
Any chance you have Carbonite or another real-time backup software installed?
Brian,
Not that I know of. This is a corporate laptop so there may be something running in background mode that I am not aware of.
Hi Chris,
Would you mind submitting a support case so that we can take a closer look at the issue? You can submit the case by using the link below:
http://www.articulate.com/support/contact/
Took me a while, Brian, but I finally got around to logging that support ticket.
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