Pass and Fail scores don't display

Apr 14, 2011

I've published a quiz, but the scores don't display for both: pass and fail results.

The options "Show passing score" and "Show user's score" are check marked for both results.

Can somebody help me with this?

9 Replies
Brian Batt

Hi Nishit,

Would you mind submitting a support case to us?  Please ZIP your QUIZ file and upload for our review: 

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

Paul Naylor

I am having a similar problem. I have created over 100 presentations that conclude with a quiz. The quiz is set to track using quiz results. I am using a custom presenter template and a custom quiz template. Some but not all of these modules do not record the score in the LMS when the student completes the quiz successfully. Sometimes the module does not show quiz results and end the class when selected.  The puzzle is that it is not consistent across all classes or all quizzes. I, of course, believe that I have been perfectly consistent in configuring each module.    Can you give me a list of key points to inspect to discover what is triggering the errors?

Nishit J


Brian Batt
said:

Hi Nishit,

Would you mind submitting a support case to us?  Please ZIP your QUIZ file and upload for our review: 

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

Hi Brian,

I've published an online version of the same quiz. Please follow the link:

http://jnishit.articulate-online.com/4476710071

Brian Batt

Paul Naylor said:

I am having a similar problem. I have created over 100 presentations that conclude with a quiz. The quiz is set to track using quiz results. I am using a custom presenter template and a custom quiz template. Some but not all of these modules do not record the score in the LMS when the student completes the quiz successfully. Sometimes the module does not show quiz results and end the class when selected.  The puzzle is that it is not consistent across all classes or all quizzes. I, of course, believe that I have been perfectly consistent in configuring each module.    Can you give me a list of key points to inspect to discover what is triggering the errors?


Hi Paul and welcome to Heroes,

It sounds like your quizzes are hitting the suspend data limit.  The suspend data is basically the information about the quiz that Articulate sends to the LMS.  If you're using AICC or SCORM 1.2, the amount of data that can be accepted by the LMS is relatively small.  If your LMS supported SCORM 2004 3rd Edition, try publishing your content to that standard and testing it.

Brian Batt

Hi Nishit,

Thanks for publishing the case to your AO account and letting me test it.  I can replicate the issue.  However, in order to resolve the issue, I'll need your quiz file.  

Please ZIP your QUIZ file and upload for our review: 

You can upload your zip file here: 

http://upload.articulate.com/ 

In the case subject, put Attention Brian batt.

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

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